Re: I cancelled in 2016 and have

by EA_Arrenai
Reply

Original Post

I cancelled in 2016 and have

[ Edited ]
★★★ Newbie

I cancelled my account in 2016 and have not had any problem,yet  I got my master card bill yesterday and have been charged for a 1 year subscription that I did not order.

I would like a refund ordered for my account and you can bet your bottom dollar I will never use your games again.

 

My e-mail is [edit: email address removed] and [edit: removed personal information]

 

 

Thank you 

Molly Parker

 

[CM Edit: Removed personal information. This is a public forum, and to protect your account and maintain its security, we don't allow personal/financial information to be posted.]

Message 1 of 2 (152 Views)

Re: I cancelled in 2016 and have

Community Manager (retired)

Hello @handymaparker488,

 

If you didn't intend to have your subscription renew, definitely contact our advisors at EA Help and they can help you get that back on track.

 

https://help.ea.com

 

Please note that we're unable to assist with this over the forums for the security of your account.

 

Arrenai Cat

Message 2 of 2 (105 Views)