Cookie Connect

[Possumdance]

Cookie Connect loads,  but will not play.

[Just4FunThisTyme · Accepted solution]

Hi @Est9Ti

The cookies are not supposed to move,  Hold down the left click on your mouse down and drag the cursor to next cookie of the same type, continue to the next cookie and so on and so forth then release the left click on the last move and the selected cookies will disappear from the game board and the game will progress.

Let us know if you have any more questions.

Hope this helps,  Just

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I am not an employee of either EA or Pogo.
Any advice/instructions I provide regarding Pogo games is based on my own experience as a fellow player.

AHQ is a player-to-player support Community. Please Grant XP if a post was helpful, and select Accept as Solution when a post resolved your issue.

[EA_Darko]

@Possumdance What happens when you try to play?

[Est9Ti]

the cookies don't move

[Just4FunThisTyme · Accepted solution]

Hi @Est9Ti

The cookies are not supposed to move,  Hold down the left click on your mouse down and drag the cursor to next cookie of the same type, continue to the next cookie and so on and so forth then release the left click on the last move and the selected cookies will disappear from the game board and the game will progress.

Let us know if you have any more questions.

Hope this helps,  Just

---

I am not an employee of either EA or Pogo.
Any advice/instructions I provide regarding Pogo games is based on my own experience as a fellow player.

AHQ is a player-to-player support Community. Please Grant XP if a post was helpful, and select Accept as Solution when a post resolved your issue.

[Kithleen]

Thank you so much for answering!  However, the game will not play at all, no matter what one does. Ive played this a lot but this is the 1st time I've encountered a problem.

[Kithleen]

Nothing at all happens.

[Donawolfgirl]

Can not move cookies. Tells me I do not have java. How come I can play other games? Except for pool!

[Just4FunThisTyme]

Hi @Kithleen

If you're unable to connect the cookies by left clicking on your mouse down and dragging the cursor to next cookie of the same type, it might be an issue with your mouse.

If you're using a wired mouse, try cleaning it. If you're using a wireless mouse, try changing the batteries. If cleaning your mouse and/or changing the batteries do not resolve the issue you may need a new mouse as they do tend to wear out.

ETA: I forgot to ask if you've tried using a browser other than the one you normally use. Some browsers work better with HTML5 based games then others.

If you'd like to see which browser will give you the best results with your OS please see the instructions in this post:

HTML5 - Computer / Browser Compatibility Verification Link

Don't hesitate to reply back to let us know how things go for you.

Just

---

I am not an employee of either EA or Pogo.
Any advice/instructions I provide regarding Pogo games is based on my own experience as a fellow player.

AHQ is a player-to-player support Community. Please Grant XP if a post was helpful, and select Accept as Solution when a post resolved your issue.

[Kithleen]

Thanks so much for answering. I use a wireless mouse, the same one I have always used to play Cookie Connect. I play on Chrome and IE, sometimes Mozilla, but never had a problem with Cookie Connect until this past week.

[gamesbrattt]

I have the same problem and it is not my mouse.  I cannot "drag" the cookies.  They stay put where they are.