Can't sign into Pogo

[icecoldxox]

I've tried signing into pogo but it keeps saying all my passwords are incorrect. I asked for a link to change the password and it keeps saying that it apparently took too long to change the password when I clicked the link in my email when I got it. Now I can't try again because you're limited to two times a day. I changed my password on EA games but it doesn't seem to affect my pogo account. Any help please?

[EA_Kristi · Accepted solution]

@icecoldxox Could you please try the following direct link and see if you get proper contact options: https://help.ea.com/en/help/faq/using-ea-help/

[EA_Kristi]

@icecoldxox Please contact an Advisor and they can check what is going on:

https://help.ea.com/en/help/faq/using-ea-help/

Let us know if you run into any issues!

[icecoldxox]

Apparently my security question answer is incorrect. Can they help with that too?

[EA_Kristi]

@icecoldxox Yes they can! The Advisors will need to verify your account ownership and after that they can help with resetting your Security Question.

[icecoldxox]

How would you like to contact us?

That shows up after I put in the details but I can't go further than that. It only lets me click back at the bottom right hand corner.

[icecoldxox]

This is what I get when trying to send in the request. I can't move forward to actually send it.

[EA_Kristi · Accepted solution]

@icecoldxox Could you please try the following direct link and see if you get proper contact options: https://help.ea.com/en/help/faq/using-ea-help/

[Shad7074]

Half the time I attempt to sign in to Pogo I am not allowed to, much like others on this thread.  Really had to dig deep to get to this spot on the EA/Pogo site, so can only assume that EA/Pogo could care less about such problems.  I have a really simple solution that I will exercise in May ... I will not renew my membership.  Can't see why I should pay money to a sitn that will not allow me access each and every time.  It was fun Pogo, but no more.

[EA_Kristi]

@Shad7074 Just to clarify you can log in fine sometimes, but not others? When you cannot log in, you get an 'Invalid Password' message?

[twettybird54]

your doing it again why cant i play? FIX NOW