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[winkstersue]

Why do I have to jump thru all these hoops for 12 gems. do you think i am lying to you. My God, you guys are greedy and your QC has really taken a nose dive. Return my 12 gems and lets be done with this.

[EA_Arrenai]

Hello @winkstersue,

I can fully understand your frustration. As mentioned, we're not able to assist with granting Gems, or offering refunds of any type over the forums because of the public nature of the forums. I cannot guarantee any refunds, as those are outside the forums' purview, but our EA Help advisors can discuss any next steps. I apologize if there was any misunderstanding or incorrect information you received.

Thank you for your understanding and your patience.

Arrenai