@cookiemonsters32
First of all, please make sure that you're logging in to the same account on which you purchased the subscription.
Check the status of your subscription by clicking on the 'My Account' link at the top of the main Pogo page. You'll be asked to re-enter your password, then select 'Billing and Subscription' from the options on the left hand side.
For any queries, please contact customer support.
You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.
*Note that some players may have issues when using some versions of Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome, or install the Chrome Frame addon.*
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