Re: java

by irishdjali
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Original Post

java

★ Newbie

I have done this download so many times I have lost count....this morning I was in Tri peaks playing just fine - now Pogo tells me java is wrong again..this is NOT possible...........what the heck is going on..............I have the most current java...how can pogo work then not...I think the problem is Pogo not my java.

 

Please advise if this will be corrected soon...................

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Re: java

★★★★★ Apprentice

You'll probably get better help if you post on the Pogo forums rather than Alice: Madness Returns.

 

But Java isn't perfect. It has files that can become corrupted and make it stop working, even if you have the most current version. Redownloading may not help 100% either, as those files might still be there.

 

You may want to try a clean re-install (uninstall all Java, restart, reinstall) https://help.ea.com/article/how-do-i-perform-a-clean-re-install-of-java-uninstall-and-re-install as well as making sure that Java is enabled in your browser https://help.ea.com/article/how-do-i-enable-my-java-plug-in .

 

If you still end up having trouble, you may want to start a post in the Pogo forum after you run through those steps, and including what browsers (and the browser version) that you tried.

 

:heart:

Message 2 of 3 (241 Views)

Re: java

Hero (Retired)

We will need a bit more information from you before we can help.

 What exactly is happening when you try to play the game?

 

What happens when you try another browser?

What is the error message you get, if any (more details of the exact text please)?

Are any other games loading correctly?

 Also, please click on the following link and then ‘copy and paste’ the displayed results into a reply here.

This will give us a general overview of your computer set-up and hopefully give us some pointers to help.

http://systeminfocheck.appspot.com/

Can you also please let us know which anti-virus software you are using? 

Message 3 of 3 (232 Views)