WHY CANT i GET BACK iNTO MY CLUB POGO??

by dehoogfuntime
Reply

Original Post

Re: WHY CANT i GET BACK iNTO MY CLUB POGO??

★★★ Newbie

Me too! I want my daily & weekly challenges back! Along with all other games.

Message 51 of 115 (946 Views)

Re: WHY CANT i GET BACK iNTO MY CLUB POGO??

★ Expert

CalKat2008,  What problem are you having specifically?  Has your account been suspended or banned?  Is your account still accepted but you cannot log in to Pogo or any of the games?  There are different routes to take depending on what the issue is.  Write back and someone will try to give guidance to help. 

Message 52 of 115 (934 Views)

Re: WHY CANT i GET BACK iNTO MY CLUB POGO??

★★★ Newbie
 
Message 53 of 115 (894 Views)

Re: WHY CANT i GET BACK iNTO MY CLUB POGO??

Community Manager (retired)

Hey there, @patsy722. It appears your reply came in blank. Is there something we can assist you with?

 

Arrenai Cat


Did you receive an awesome, helpful response? Thumbs up +XP!

Was your issue resolved by a great post? :eahigh_file: Accept as Solution

ASK. ANSWER. LEVEL UP.

Message 54 of 115 (888 Views)

Re: WHY CANT i GET BACK iNTO MY CLUB POGO??

★★ Novice

I am having this exact problem.  I have tried multiple times to start a chat to get help, and it just says something about loading my case and that I should stay on that page.....waiting and waiting and waiting...nothing happens!

Message 55 of 115 (874 Views)

Re: WHY CANT i GET BACK iNTO MY CLUB POGO??

[ Edited ]
★ Expert

@RoseFairThat is unfortunate if you try to use the online chat option to talk with an EA advisor and you keep waiting and waiting. That has happened to me once, and after 15 minutes I left and tried again hours later when I had more success then. If this continues to happen repeatedly, write back and report it, so an EA community manager can try to elevate the issue among EA.

Message 56 of 115 (862 Views)

Re: WHY CANT i GET BACK iNTO MY CLUB POGO??

Community Manager (retired)

Hey there, @RoseFair.

 

If you do have difficulty starting a chat case, please try another browser. Many have reported that Chrome works well for chat.

 

You are also welcome to request a callback. Just put in your phone number, and one of our EA Help game advisors can reach out to you by phone.

 

Our game advisors are great in their ability to get people back into the game. Please let us know how it goes when you reach out to them.

 

Arrenai Cat


Did you receive an awesome, helpful response? Thumbs up +XP!

Was your issue resolved by a great post? :eahigh_file: Accept as Solution

ASK. ANSWER. LEVEL UP.

Message 57 of 115 (856 Views)

Re: WHY CANT i GET BACK iNTO MY CLUB POGO??

★★★ Newbie
@EA_Arrenai I was able to fix my problem myself. My formerly established EA account and my Pogo account had the same email. I changed the email for my EA account, and I was able to complete the update for the new Pogo sign in method.
Message 58 of 115 (843 Views)

Re: WHY CANT i GET BACK iNTO MY CLUB POGO??

★ Expert
@RoseMaidenFair Congrats on resolving your issue!
Message 59 of 115 (839 Views)

Re: WHY CANT i GET BACK iNTO MY CLUB POGO??

Community Manager (retired)

That's great to hear, @RoseMaidenFairStandard smile

 

Arrenai Cat


Did you receive an awesome, helpful response? Thumbs up +XP!

Was your issue resolved by a great post? :eahigh_file: Accept as Solution

ASK. ANSWER. LEVEL UP.

Message 60 of 115 (818 Views)