Trizzle not working

[drypelia]

I'm not able to play Trizzle in Firefox, Chrome, or MS Edge. In each browser, when the first match is made, the dolls start to do their thing, and then just get stuck and don't finish.

I'm using Windows 10 on a desktop computer.

I have cleared the cookies and cache for all the browsers with no improvement.

I'm using Firefox 84.0.2, Chrome 87.0.4280.141, and Edge 87.0.664.75.

Here's the scan information from within Firefox:

Compatibility Scan

2 problems found on your computer.

Browser No problem found!

Java Not installed / disabled More Info

Operating System No problem found!

Flash Not installed / disabled More Info

Resolution No problem found!

Click here to rescan your computer System Information

Look through our FAQs to find answer to common problems.

Still having problems? File a bug at EA Answer HQ.

Webgl1 supported True

Webgl2 supported True

Java Versions installed False

Operating System Windows 10

Flash version 0.0.0

Resolution 1280 x 1024

Browser Firefox 84.0

Cookies Enabled True

Do Not Track False

[EA_Illium · Accepted solution]

@drypelia Can you try allowing google, or temporarily disabling AVG on your device (and if you run a chrome extension for it as well) and see if the game freezes at the same point? (also if you have any other extensions on chrome like ad-blockers can you remove or disable them and check?

Also, I know you're using a web browser versions:

Firefox 84.0.2, Chrome 87.0.4280.141, and Edge 87.0.664.75

Is there an update for chrome to 88.0.4324.96 can you update as well and test?

[CM - added additional question]

[EA_Illium]

@drypelia Does it appear as if the site is trying to load when the game freezes? Also, to check do you have any running security software (like an Anti-Virus, or Firewall) running on your device?

[drypelia]

 The game is fully loaded, then on the first or second move it freezes during the animation after dolls are matched.

I'm running AVG free antivirus.

Thanks for responding !

[EA_Illium · Accepted solution]

@drypelia Can you try allowing google, or temporarily disabling AVG on your device (and if you run a chrome extension for it as well) and see if the game freezes at the same point? (also if you have any other extensions on chrome like ad-blockers can you remove or disable them and check?

Also, I know you're using a web browser versions:

Firefox 84.0.2, Chrome 87.0.4280.141, and Edge 87.0.664.75

Is there an update for chrome to 88.0.4324.96 can you update as well and test?

[CM - added additional question]

[Lolalalala9]

trizzle won't work on my windows 10 without flash and java..ram is ok...I have met all computer requirements but it still won't play..it freezes after the first move...also I have to refresh ALL games on pogo at least 10-30 times before I can get a screen that will allow that game to play. I hate the new pogo, honestly.

---

@drypelia wrote:

I'm not able to play Trizzle in Firefox, Chrome, or MS Edge. In each browser, when the first match is made, the dolls start to do their thing, and then just get stuck and don't finish.

I'm using Windows 10 on a desktop computer.

I have cleared the cookies and cache for all the browsers with no improvement.

I'm using Firefox 84.0.2, Chrome 87.0.4280.141, and Edge 87.0.664.75.

Here's the scan information from within Firefox:

Compatibility Scan

2 problems found on your computer.

Browser No problem found!

Java Not installed / disabled More Info

Operating System No problem found!

Flash Not installed / disabled More Info

Resolution No problem found!

Click here to rescan your computer System Information

Look through our FAQs to find answer to common problems.

Still having problems? File a bug at EA Answer HQ.

Webgl1 supported True

Webgl2 supported True

Java Versions installed False

Operating System Windows 10

Flash version 0.0.0

Resolution 1280 x 1024

Browser Firefox 84.0

Cookies Enabled True

Do Not Track False

---

---

@drypelia wrote:

I'm not able to play Trizzle in Firefox, Chrome, or MS Edge. In each browser, when the first match is made, the dolls start to do their thing, and then just get stuck and don't finish.

I'm using Windows 10 on a desktop computer.

I have cleared the cookies and cache for all the browsers with no improvement.

I'm using Firefox 84.0.2, Chrome 87.0.4280.141, and Edge 87.0.664.75.

Here's the scan information from within Firefox:

Compatibility Scan

2 problems found on your computer.

Browser No problem found!

Java Not installed / disabled More Info

Operating System No problem found!

Flash Not installed / disabled More Info

Resolution No problem found!

Click here to rescan your computer System Information

Look through our FAQs to find answer to common problems.

Still having problems? File a bug at EA Answer HQ.

Webgl1 supported True

Webgl2 supported True

Java Versions installed False

Operating System Windows 10

Flash version 0.0.0

Resolution 1280 x 1024

Browser Firefox 84.0

Cookies Enabled True

Do Not Track False

---

[cafedelon]

@Lolalalala9 , I am not an EA employee, just a volunteer helper. I recommend you re-post your comment under the EA help sections of "General Discussion & Feedback" or under "Technical Help". EA rarely replies to posts under Pogo Classic anymore.

[suzevt3ig]

I am having the same problems and have done the steps you suggest.  I am not getting any further then 2 moves then it just locks up. 

[PhilKuff]

I also have this issue have followed all step shown above. This only started to happen yesterday and there have been no changes to my system other than a monitor upgrade

[cafedelon]

@suzevt3ig , I am not an EA employee, just a volunteer helper. I recommend you re-post your comment under the EA help sections of "General Discussion & Feedback" or under "Technical Help". EA rarely replies to posts under Pogo Classic anymore.

[cafedelon]

@PhilKuff , I am not an EA employee, just a volunteer helper. I recommend you re-post your comment under the EA help sections of "General Discussion & Feedback" or under "Technical Help". EA rarely replies to posts under Pogo Classic anymore.