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Re: Sweet tooth town not counting candies for shopkeeper ability

by TheAranor
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Original Post

Sweet tooth town not counting candies for shopkeeper ability

★★★★ Novice

I've noticed repeatedly that matched or removed candies are not always being counted for the shopkeeper ability.  For example, on Sugar Shack level 24, I'll look at the powerup meter and note 5 orange candies remain.  I then remove 3 orange candies via a match and the counter remains at 5 candies.  The next match usually works as expected (i.e. I've never seen it happen twice in a row).

Message 1 of 14 (252 Views)

Re: Sweet tooth town not counting candies for shopkeeper ability

★★★★ Guide
@TheAranor I haven't seen yet what you are experiencing. I wonder if there is a delay in showing the results.
Message 2 of 14 (227 Views)

Re: Sweet tooth town not counting candies for shopkeeper ability

★★★★ Novice
@cafedelon No delay that I've ever seen. I played Sweet Tooth town pretty much all day yesterday for the 50K challenge and saw this occur repeatedly, though didn't keep count. I've also seen it nearly every day I've played prior, so it's not something that just occurred.
Message 3 of 14 (222 Views)

Re: Sweet tooth town not counting candies for shopkeeper ability

★★★★ Novice

In case it helps, here's the system info from my primary PC.  I use Chrome to play Sweet Tooth town.

 

 

Compatibility Scan

 

2 problems found on your computer.

 

 Browser No problem found! 
 Java Not installed / disabled More Info
 Operating System No problem found! 
 Flash Not installed / disabled More Info
 Resolution No problem found! 

Click here to rescan your computer

System Information

Look through our FAQs to find answer to common problems.

Still having problems? File a bug at EA Answer HQ.

 
Webgl1 supported True
Webgl2 supported True
Java Versions installed False
Operating System Windows 10
Flash version 0.0.0
Resolution 1600 x 900
Browser Chrome 75.0.3770.100
Cookies Enabled True
Do Not Track True
Message 4 of 14 (221 Views)

Re: Sweet tooth town not counting candies for shopkeeper ability

Community Manager

Hey there, @TheAranor.

 

It appears that you have your Do Not Track set as True. This can cause Pogo to have a difficult time tracking your progress. Can you try turning Do Not Track off to see if it improves behavior?

 

Arrenai Cat


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Message 5 of 14 (205 Views)
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Re: Sweet tooth town not counting candies for shopkeeper ability

★★★★ Novice

I've turned off the Do Not Track (i.e. enabled tracking) and restarted the browser.  Still seeing the issue.

Message 6 of 14 (178 Views)

Re: Sweet tooth town not counting candies for shopkeeper ability

Community Manager

Hey there, @TheAranor.

 

Thanks for the update. At this point, it should track properly. I haven't experienced the issue in my own testing, so let's give the HTML5 troubleshooting a try to see if that improves performance for you.

 

Arrenai Cat


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Message 7 of 14 (169 Views)

Re: Sweet tooth town not counting candies for shopkeeper ability

★★★★ Novice

OK, I looked through the HTML5 thread you linked.

It's not a graphical issue, as it's not mathematically counting the match.  The ability counting area "bounces" when an appropriate match is made, but doesn't deduct the number of matched candies.
The game loads and doesn't freeze.
HTML5test shows a score of 535 out of 555 points.
I'm using Chrome Dev 75.0.3770.100 on Windows 10 (64-bit), with an AMD A10-7800 Radeon R7, 12 Compute Cores 4C+8G clocked at 3.50 GHz, 16 GB of memory (10.9 GB usable).

 

I've got a second computer.  I'll try the game on that one and post findings later.

Message 8 of 14 (153 Views)

Re: Sweet tooth town not counting candies for shopkeeper ability

★★★★ Novice

I played about 10 or so games on the other PC.  I was unable to see the issue, indicating it's likely specific to PC #1.  The most notable difference between the PCs is the processor, though with over 20 years experience in IT, that's not necessarily going to be the issue. Standard smile

 

PC #2 stats:

Compatibility Scan

2 problems found on your computer.

 

 Browser No problem found!

 Java Not installed / disabled More Info

 Operating System No problem found!

 Flash Not installed / disabled More Info

 Resolution No problem found!

Click here to rescan your computer

System Information

Look through our FAQs to find answer to common problems.

 

Still having problems? File a bug at EA Answer HQ.

 

Webgl1 supported True

Webgl2 supported True

Java Versions installed False

Operating System Windows 10

Flash version 0.0.0

Resolution 1920 x 1080

Browser Chrome 75.0.3770.100

Cookies Enabled True

Do Not Track False

 

 

Intel Core i7-6700 CPU @ 3.40GHz clocked to 3.41 GHz.  16 GB ram.  Windows 10 (64 bit)

HTMLtest for Chrome on this PC scores 535 out of 555 points using Chrome Dev 75.0.3770.100 on Windows 10.

 

I double-checked hardware acceleration on both PCs, and it's on for both in Chrome.

Message 9 of 14 (144 Views)

Re: Sweet tooth town not counting candies for shopkeeper ability

[ Edited ]
★★★★ Guide

High five@TheAranor Whoa! I'm not worthy!

Message 10 of 14 (131 Views)
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