On 13th January 2014 I received the email below from POGO regarding previously purchased POPCAP games which wouldn't load and the solution worked then.
However, I have now tried to reinstall these games on a new machine using the URL given in the original email and this goes to the games installation but when I try to acrtivate them I can't and only get a trial version!
I don't suppose anyone from POGO reads these posts but I was wondering if anyone has an email address for their customer support as I don't want to spend hours on a live chat.
My email yesterday sent to the sending address of the original email has been returned undelivered!
Cheers
Casrhinos
ORIGINAL EMAIL
A Solution To Your Inquiry Has Been Suggested.
Thank you for contacting us.
We have processed an internal transaction for you to download and install the following game(s). Please save and/or print this email for your records.
Game Title:Amazing Adventures Around the World
Game Title:Amazing Adventures The Caribbean Secret
Game Title:Amazing Adventures The Forgotten Dynasty
Game Title:Bejeweled 2
Game Title: Chuzzle
Game Title:Escape Rosecliff Island
Game Title:Escape The Emerald Star
Game Title:Escape Whisper Valley
Game Title :Hidden Identity - Chicago Blackout
Game Title:Mystery P.I. - New York Fortune
Game Title:Mystery P.I. - The London Caper
Game Title:Mystery P.I. - The Lottery Ticket
Game Title:Mystery P.I. - The Vegas Heist
Game Title:Peggle
Game Title:Vacation Quest - Australia
Game Title:Vacation Quest - The Hawaiian Islands
Game Title:Zuma
Please note that after the game has installed, you will use your email address for activating the game, but the order generated will not surface in your purchased transactions in your account page, should you have one with Pogo. Your support ticket number will serve as your reference number for this transaction.
Obtaining this complimentary download is easy. The following article uses "Peggle" as the example, but the information applies to nearly every PopCap game title available via the Pogo Download Game Center.
You can install the game on your computer by clicking on the Game Installation URL included in this article. A window will open up asking you if you would like to 'save this file.' Click on 'Save File.' (You may then see a prompt for 'Do you want to allow the following program to make changes to this computer. Click 'Yes' if this window pops up.)
Once the setup runs, you will see the following window. Click on 'I Agree.'
Next you will be prompted to chose a location to save the Games Manager needed to run the game. Click 'Install' to proceed.
The Pogo Game Manager should now open giving you the time remaining status for your game to complete download.
When the download finishes you will see a prompt to install a toolbar which you can select which options to install, then click 'Next.'
You will then receive a prompt to 'Play Now!' Go ahead and 'Play Now!'
Either way you will need to complete the activation process. If the game starts, exit from within that game's exit menu (don't close the window manually). Once you've exited the game you will see the introduction screen shown below with a message in the upper right hand corner stating 'Already paid for this game?' Click the 'Activate' link next to it.
A box will appear for you to enter your email address as shown below. It is important to correctly enter your email address as this will serve as your activation code.
If you have any firewall software installed on your computer that blocks our software, you will need to alter the settings to allow our game access through it to complete the activation sequence. If the game cannot connect to the Internet you will not be able to unlock the full game.
You should be ready to enjoy your game!
