@chrfre973
You'll need to contact customer support directly for help with any billing or subscription issues. As this is a public forum, it's obvously not the place to discuss individual account details.
Please follow these steps to contact a game advisor:
1. Click the link http://help.ea.com/en/contact-us/new/?product=pogo&platform=pogo and sign in with your Pogo name and password.
2. Where it says: ’Select a topic’ choose ‘Billing/Purchasing’ from the drop-down list
3. Click underneath the heading: ‘Tell us a little more about your issue’ and enter ‘Pogo’
4. Click the orange ‘Next’ button
5. Depending on your geographical location and the time of day, you may see the Live Chat option, directly
under that you'll see the Email me button. Please be aware that Live Chat is available for Club Pogo members only.
*Note that some players may have issues when using some versions of Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome, or install the Chrome Frame addon.*
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