Not getting the tokens I won in Pogo No Limit Hold Em

[jrominger]

When I play a game of hold em and win sometimes I wont get the tokens that I won. Twice in two days I have not received my 4000 tokens right after winning and it is very very frustrating. I worked hard for them and they just disappeared. I am using Google Chrome and just updated the Sun Java. Damnit this is aggravating, I am about to find a new site to play although I have been here for years.

[MLadyD7]

MISSING TOKENS:
Do you have a popup blocker on? If so, you won't see the little box that pops up & tells you they've been awarded.

Also, you will NOT see the total tokens change until you refresh the page or get more tokens, prompting a change. They won't show up instantly on your total.

 

Test your pop-up blocker:  http://www.pogo.com/misc/popup-blocker-test.jsp

     If it appears that the tokens are genuinely gone, please submit the following information using the E-mail Us link :
              * Date
              * Time Zone from which you play
              * Room Name
              * Token balance after you sat down at the table/completed game
              * Token balance before you sat down at the table/started game
              * Description of what happened, including the exact text of any error messages that you saw.

               Did you get disconnected from your Internet Service Provider (ISP) or the Internet?

               Did you receive any Pogo -based error messages? Did you see any other error messages

 TOKENS:    https://help.ea.com/article/pogo-tokens-feature-guide

Please keep in mind that Answer HQ is a place where gaming veterans can help other players with mostly technical issues & in game questions.

This is a Self-Help gamer to gamer message forum.  It is separate from the official support on the EA Help Site.

There's only so much everyone here can do. For it to get more helpers depends heavily on the communities.

You should always use our search function first, as here are a lot of players communicating their issues, you have a good chance to find a similar and solved issue.

I also found no prior posts from you here on the AHQ.

You will not get emails to acknowledge posts here.  That's not how forums work.  You won't get notice of an answer, unless you set a subscription flag in your thread. 

There is nothing anyone here on the AHQ can do about your account, you'll have to Contact Customer Service/Game Advisors for that...

If you click on the following link you will be taken directly to the Origin contact page: https://help.ea.com/contact-us

How to Use the New EA Help Center!
https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

Thanks!

--------------------------｡ ◕‿◕｡------------------
►►► ✔ Please don't forget to resolve your question if this helps and Click XP if someone helped! ◄◄◄

[MLadyD7]

Please keep in mind that Answer HQ is a place where gaming veterans can help other players with mostly technical issues & in game questions.

This is a Self-Help gamer to gamer message forum.  It is separate from the official support on the EA Help Site.

There's only so much everyone here can do. For it to get more helpers depends heavily on the communities.

You should always use our search function first, as here are a lot of players communicating their issues, you have a good chance to find a similar and solved issue.

I also found no prior posts from you here on the AHQ.

You will not get emails to acknowledge posts here.  That's not how forums work.  You won't get notice of an answer, unless you set a subscription flag in your thread. 

There is nothing anyone here on the AHQ can do about your account, you'll have to Contact Customer Service/Game Advisors for that...

If you click on the following link you will be taken directly to the Origin contact page: https://help.ea.com/contact-us

How to Use the New EA Help Center!
https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

Thanks!

--------------------------｡ ◕‿◕｡------------------
►►► ✔ Please don't forget to resolve your question if this helps and Click XP if someone helped! ◄◄◄