Mahjong Sanctuary Game Issues

[keyslite]

Here we go again - starting to really Hate POGO ... reached level 65 now in Mahjong Sanctuary and having the same problem as at level 50. I match the "clippers" and it does not remove the vines and therefore can not remove the tiles.

[EA_Arrenai]

Hey there, @keyslite.

Let's see if we can figure this out. Would you be able to share the information I requested earlier in the thread when the previous level was causing the issue? I'll be happy to take a look.

Arrenai 

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[theunicorn1947]

@EA_Arrenai game wont load

[EA_Arrenai]

Hey there, @theunicorn1947.

I'll be happy to look into it. Could you also share the information I requested earlier in the thread? I can take a look from there.

If anyone else is also having a similar issue, please follow the linked steps to share the needed details. Thanks!

Arrenai 

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[minpinhearts]

When trying to play mahjong sanctuary i hit the play button and nothing happens   Can not even get in to play

[juicypeachs69]

I'm having the same issue. Hope we get some answers soon.

[twinkie11188_AOL]

@theunicorn1947 mine won't load either. so what do u do ?

[cafedelon]

The Mahjong Sanctuary game is loading for some players but not for others as evidenced by all the comments in the past few days.  Since this is an HTML5 game, it is not failing to load due to the Adobe Flash block issue.

A few possibilities come to mind for this game not loading.

1. It might be due the browser people use which have incompatibility issues with HTML5 (such as Internet Explorer).

2. It might be due to the RAM of 4GB for one's computer, tablet or phone, which sometimes causes problems of not having enough memory to load the games.

3. It might be due to having too many programs open and running while playing the game, which can be corrected by closing programs not needed.  

4. It might be due to temporary loss of internet connection, but this is usually not the cause.

For more reading on issues involving HTML5 games, see the Pogo troubleshooting guidance for HTML5 games using the link below.

https://answers.ea.com/t5/Pogo/HTML5-games-troubleshooting/m-p/5761108#M158506

[EA_Arrenai]

Hello, @minpinhearts, @juicypeachs69 and @twinkie11188_AOL,

To help us track this down, could you please share some information about your computer? Could you please cut / paste (or screenshot) your full results from the Pogo Compatibility Tool? As well, could you let me know how much system RAM you have on your PC/Mac?

Another thing that can help is if you can get a screenshot of game screen when it doesn't work appropriately.

Here's the information on how to take a screenshot regardless of your PC's operating system:

• How to take a screenshot on Windows
• How to take a screenshot on macOS

Screenshots can help us see what you're seeing. I look forward to hearing from you.

Arrenai 

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[niftyeven216]

@key
mahjong sanctuary is not loading