Lost my old pogo?

by mrsHeather
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Lost my old pogo?

★★★ Newbie

I been playing pogo since 2004 , I was last on in 2018 then I tried to sign in now and it made me make another account using that email I had .now I have a new account but I can see my old one I friended myself.  

I spent a lot of money and had a lot of progress . How do I get my original account Back ??? I need to actually talk to a human please

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Accepted Solution

Re: Lost my old pogo?

Champion (Retired)
 

►►►   These instructions are excerpted from a previously posted response from EA_Arrenai regarding reaching out to EA Help for support.

 

To contact EA Help:

  • Go to https://help.ea.com
  • Click "Contact Us"
  • Select Pogo from the game list
  • Select PC or Mac
  • Select Manage my account > Manage subscriptions
  • Click Select contact option

If you would prefer to reach out on social media instead:

Arrenai Cat        

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Re: Lost my old pogo?

Champion (Retired)

@mrsHeather      To reach support, please either click here  CONTACT US  or

                     click the HELP CENTER link below near the bottom of this page.  🡻

 

            EAHelp.png

 

 

Message 2 of 9 (691 Views)

Re: Lost my old pogo?

Champion (Retired)
 

►►►   These instructions are excerpted from a previously posted response from EA_Arrenai regarding reaching out to EA Help for support.

 

To contact EA Help:

  • Go to https://help.ea.com
  • Click "Contact Us"
  • Select Pogo from the game list
  • Select PC or Mac
  • Select Manage my account > Manage subscriptions
  • Click Select contact option

If you would prefer to reach out on social media instead:

Arrenai Cat        

Message 3 of 9 (676 Views)

Re: Lost my old pogo?

★★★ Newbie

How do I  retrieved my old account 

 

 

Message 4 of 9 (596 Views)

Re: Lost my old pogo?

Community Manager (retired)

Hey there, @DFDH55.

 

Please try reaching out to EA Help using the steps listed above your post. A game advisor would be happy to look into it for you.

 

Arrenai Cat


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Re: Lost my old pogo?

★★★ Newbie

Issue has been resolved 

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Re: Lost my old pogo?

Community Manager (retired)

That's great to hear, @mrsHeather. I'm happy to hear it was resolved for you.

 

Happy gaming!

 

Arrenai Cat


Did you receive an awesome, helpful response? Thumbs up +XP!

Was your issue resolved by a great post?  Accept as Solution

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Re: Lost my old pogo?

★★★ Newbie
@mrsHeather cant get pogo acc back
Message 8 of 9 (362 Views)

Re: Lost my old pogo?

[ Edited ]
★ Expert

@doctoroos189, I read you post. I am not an EA employee, just another person who comes to the Pogo website. I have 2 suggestions.

First, update your post here by adding more details on what is happening to you when you say you can't get your pogo account back. Are you unable to log in? Is your account banned or suspended? More details are needed for someone from EA to help. To update your post click on the 3 dots at the left of your post and then select Edit Reply. Once the text box is opened to make changes, then add more details. Finally click on the Submit button under the text box of your post  to save your added comments.

Second, you can contact an EA adviser any time of day through online chat or phone call back. Since I don't know what you mean when you say you can't get your account back, I will offer a few options to address that and you will have to chose the best option.

To contact an EA advisor about your account any time of day, follow the steps below.

1. Go to https://help.ea.com
2. Click on "Contact Us" at top of page
3. Select Pogo (It might default to Pogo)
4. Select Platform (PC, Mac, etc)
5. Select Topic (Manage my account)
6. Select Issue (Can't log in ... OR ... banned or suspended account)
7. Click on blue Select Contact option
8. On the next page called Case Information, decide if you want a phone call back or online chat.
9. If you want a phone call back, complete the requested information under the heading called "Get a call", then click on the Request Call button.
10. If you want online chat, click on where it says "Chat", enter a brief description of your issue in the "Subject" box, and then click on the "Request live chat" button.
11. If the estimated wait time is not reasonable to you, try again later.

Good luck!

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