I've followed all of the instructions for Java and still games like Scrabble and High Stakes Pool will not load on pogo.com. I've tried 3 browsers and still haven't had any luck. I have the latest version of Java and yet it is said to be an unsupported version. How can this be fixed?
Totally frustrated. Like many other users I've tried uninstalling java, installing the latest version and the 6.35 version. Nothing works. Cannot get into any of the game rooms. have been a member for 3 years and will cancel my membership if I don't get an answer in the next couple of days -- have not been able to get in since i uninstalled java after the virus message. HELP -- PLEASE --- I PLAY PINOCHLE DAILY & feel like I've lost a good friend. :-(
Isn't there somebody I can call or an online chat that can help me resolve this problem? thanks.
Went to Norton Security chat. Actually got a live chat person, who was extremely helpful. Could not get to live chat or anything but forum here. Anyway, ended up downloading Firefox and opening Pogo Pinochle in the new browser. Works just fine !!
If I didn't love the games I play on Pogo so much I would have cancelled my membership after being a member for 3 years. I cannot believe there is no way to contact support if you are not able to resolve your problem through the online support. Just being able to send an email request describing the problem would have made my day(s) much easier. I have wasted a good 10-12 hours trying to resolve this issue. Of course, I probably would have been spending that much time playing my favorite game so it really didn't keep me from anything else. I could use a big bottle of aspirin, though !!!
Also the EA tool was not helpful at all. Requested member number, password, no origin id, etc. (a couple of times each), and was not able to send system diagnostics. Kept getting error message that it no account existed. What a total waste of time.
Pogo you've done it to me this time !