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I am a club pogo member and I cannot open club pogo games this morning!

by Nhfarmboy
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I am a club pogo member and I cannot open club pogo games this morning!

★★★ Newbie
Message 1 of 14 (2,102 Views)

Accepted Solution

Re: I am a club pogo member and I cannot open club pogo games this morning!

Hero (Retired)

@Jenden7948

 

Please contact an Advisor and they can check to see what is going on:

1. Click on the following link: Contact us
2. Make sure you are logged in the top right of the page (use your Pogo account to log in)

3. Select Pogo as your platform (you will need to click on the > indicator to scroll to the 2nd page)
4. From the 1st drop down menu select 'Manage My Account', 2nd drop down select 'Manage account details' and then type in the short description of your issue
5. Select a contact option - I recommend choosing the 'Call Me' option and then on the next page fill in the requested details.

Let us know if you run into any issues!

 

Hope this helps,  Just  Image


Tip: To easily locate your posts click on the drop-down indicator next to your screen name at the top right of the page, then select Profile.


AHQ volunteer/moderator. I am not an EA employee

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Message 13 of 14 (1,968 Views)

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Re: I am a club pogo member and I cannot open club pogo games this morning!

EA Staff

@Nhfarmboy 

 

Which games are you having the problem with?

   -  try loading these Java based games: - Keno, Hangman Hijinks, Makeover Madness

   -  try loading these Flash games:  - CLUE, Poppit!, Word Whomp

 

Can you describe exactly what is happening? Do you get an error message? Does the game start to load, but never seems to finish loading? Does the game start to load, but the game window turns pale yellow/white/black?

Which browser are you using (Internet Explorer, Firefox, Chrome)?
Have you tried using a different browser? Did you get the same results?

Do any other games run normally?

 

Could you also click on the following link and then ‘copy and paste’ the displayed results into a reply here?

This will give me a general overview on your computer set-up and hopefully give me some pointers to help.

http://systeminfocheck.appspot.com/       

 

 

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Message 2 of 14 (2,080 Views)

Re: I am a club pogo member and I cannot open club pogo games this morning!

★★★ Newbie
Your System Info
Browser = Microsoft Internet Explorer 9.0(Browser Mode 9, Document Mode 5)
Cookies Enabled? = true
Do Not Track = undefined
Resolution = 1707 x 960
OS = Windows Vista
Flash version = 15.0.0
Java Versions installed = 1.7.0_67,1.8.0_45
Message 3 of 14 (2,069 Views)

Re: I am a club pogo member and I cannot open club pogo games this morning!

★★★ Newbie
 
Message 4 of 14 (2,068 Views)

Re: I am a club pogo member and I cannot open club pogo games this morning!

★★★ Newbie

I have been sent to so many pogo and ea pages. Getting help here is ridiculous.  please just answer the question. 

 

 ?Whyson't my game s open anymore? The scan says resolutiuon probblem. I changed that and still cannot play.  been here for some time now. still no answer sen to email  [edit: email address removed]

Message 5 of 14 (2,062 Views)

Re: I am a club pogo member and I cannot open club pogo games this morning!

★★★★★ Expert

@1merryj2

 

This here shows:  Your System Info

Browser = Microsoft Internet Explorer 9.0(Browser Mode 9, Document Mode 5)
Cookies Enabled? = true
Do Not Track = undefined
Resolution = 1707 x 960
OS = Windows Vista
Flash version = 15.0.0
Java Versions installed = 1.7.0_67,1.8.0_45
 
That you are way outdated in Flash.  your flash needs to be updated.
It also shows you have 2 versions of Java,  Remove the oldest one.
see if that helps for starters.
Message 6 of 14 (2,053 Views)

Re: I am a club pogo member and I cannot open club pogo games this morning!

★★★ Newbie

Hi I dont like the new format  you have to scroll down to get to the games  it takes longer to play games I wish pogo would go back to old format   gl

 

Message 7 of 14 (2,044 Views)

Re: I am a club pogo member and I cannot open club pogo games this morning!

[ Edited ]
Champion (Retired)

@donna122129    If you're a Club Pogo member, you can use the favorites list to keep your

                                      frequently played games handy. 

 

      Add games to your favorites list ...
 
                                    
                                      Which games do you have to scroll down to get?  Which games does it takes longer to play?
                                      The Home Page hasn't had any recent formatting changes.
 
                                    
Message 8 of 14 (2,037 Views)

Re: I am a club pogo member and I cannot open club pogo games this morning!

★★★ Newbie

what does "blocked plug in " mean?

Message 9 of 14 (2,028 Views)

Re: I am a club pogo member and I cannot open club pogo games this morning!

[ Edited ]
★★★★★ Expert

@fredkortryk

 

Are you a Mac computer user?  

if so, checkout this link, and you have your answer.  http://support.apple.com/kb/ht5655

Message 10 of 14 (2,010 Views)
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