2012-09-14 07:19 PM
There was a problem but I thought they fixed it.
See details here: http://answers.ea.com/t5/Pogo/EA-Game-card/td-p/17568/jump-to/first-unread-message
To contact customer support go here: https://help.ea.com/contact-us
You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.
For Live Chat, make sure to choose US as your country.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
2012-09-14 07:22 PM
Answered here: http://answers.ea.com/t5/Answer-HQ-Help/Invalid-EA-card/td-p/39360/jump-to/first-unread-message
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
2012-09-16 03:22 AM
when will this be resolved?? I just bought a card and i would really like to play
2012-09-16 05:50 PM
Why am I unable to redeem my E A card?
2012-09-16 05:52 PM
When can WE exspect the issue to be resolved? I DON'T have $20 to THROW AWAY!!!!!
2012-09-16 05:55 PM
Ea is aware of this issue and is working on it around the clock to get a resolution for everyone
Check this article out- https://help.ea.com/article/why-am-i-having-a-problem-redeeming-my-retail-card
Hope This Helps
-Built4Sin187
2012-09-16 08:53 PM
i paid 20 dollars and now i cant even redeem my card when will the problem be fixed
2012-09-16 08:54 PM
when should the problem be fixed i'm mad that i spent my money and cant even use the card
2012-09-17 01:14 AM - edited 2012-09-17 01:15 AM
im sorry there is no eta on the issue ea is addressing the issue, please try to stay patient and wait for a resoulution i understand its upset you that you spent money on a card an cannot use it but in time you will so no worries, ea will fix this
2012-09-17 02:46 PM
Hello everyone,
If you are having issues when redeeming EA Cash or Retail cards, please note that the dedicated is aware of this situation and is working on a fix.
I merged here all the question regarding this topic.
We are sorry for this inconvenience. As soon as we have more information we will make it available here.
Thank you.