Can't play Mahjong Garden

by Lilybitsx2
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Original Post

Can't play Mahjong Garden

★★ Newbie

I'm getting a pop-up box that says I must load Java when I try to access Mahjong Garden.  I uninstalled and re-installed Java, but it didn't correct the problem. I don't seem to have this problem with any other game.

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Re: Can't play Mahjong Garden

[ Edited ]
Community Manager (retired)

Hello lilybitsx2,

 

You can find below an explanation on this problem that can also be found on the help centre :

When you first load a game, the servers run a check on your Java to make sure it's working. A 'Java Not Installed or Not Working' error usually means that your Java plugin or Virtual Machine is no longer functioning properly. If your Java is not working, the games won't work.

 

If you only get this error in one game or a few games, you probably just need to re-download those games. Try clearing your browser's cache and Java cache as well, then restart your browser by closing it completely and re-launching it.

 

We hope this helps, if so, please let us know by using the button "Solution accepted".

 

Thank you.

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