You would need to contact our support team directly for help with this, since for security and confidentiality reasons we cannot discuss any account details on a public forum.
If you click on the following link you will be taken directly to the Origin contact page: https://help.ea.com/en/contact-us/ask
Sign in with your Pogo username and Password (Click on Login in the top right hand corner), and follow the guide to ask your question. If your issue cannot be solved from our FAQ list, you’ll then be prompted for ‘Product’ (enter Pogo) and then for ‘Category’ (select ‘Billing/Purchasing’), you can then select 'I still need help' and you'll be prompted to send an email.
Please include as much detail as possible, so they are able to answer you straightaway.
Hope this helps.
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