May 2020
I have an account that I am unable to acceess I know the screen name but I dont know if the account is disabled as I have not used it in some time. Is there any way to recover the account?
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May 2020
Hey there, @Steelie5668.
If it's been some time since you logged in, and you remember the screenname, there is an alternate way to log in to get your account set up for the standard login.
I hope that helps!
Arrenai
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May 2020
First off, let me start by saying welcome to EA’s “Answer HQ”.
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or to get answers (from players & experts)and get back in the game!
Pogo Account is basically EA Account.
The "Screen name" doesn't help a lot. You have to know the email & the password to login to EA or Pogo account!
I will recommend the following steps:
https://help.ea.com/en-us/help/account/find-your-ea-account-email-address-using-your-game/
https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/
https://help.ea.com/in/help/account/accidental-second-ea-account/
The best thing for you to do is to contact a game advisor (the nice folks over at EA support) for more help with this. There’s nothing we can do on the forum Answer HQ to fix account issues like this.
You need to contact EA/Origin support for more assistance. They will be able to assist you further with this issue you are having.
Follow these steps:
*Note that some players may have issues when using Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome*
Contact a games adviser any time using this following link https://help.ea.com/en/contact-us/
1) Click on your game or search if it isn’t listed.
2) Select a topic for the best results.
3) Scroll to the bottom and select Contact Us.
4) Select your platform and list a short description of your problem.
5) Select live chat or call me to request a call back from an adviser.
I hope this helps.
For help on how to contact an Advisor please use these links:
http://help.ea.com/en/article/contact-ea-help/
http://help.ea.com/en/article/how-to-attach-a-file-to-your-ea-help-ticket/
May 2020
I had what I thought was the email and password but when I entered them it asked me to create a new account
May 2020
Hey there, @Steelie5668.
If it's been some time since you logged in, and you remember the screenname, there is an alternate way to log in to get your account set up for the standard login.
I hope that helps!
Arrenai
Did you receive an awesome, helpful response? +XP!
Was your issue resolved by a great post? Accept as Solution
ASK. ANSWER. LEVEL UP.
May 2020
May 2020
That's awesome to hear, @steelie5668. Thanks for the update!
Happy gaming!
Arrenai
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Was your issue resolved by a great post? Accept as Solution
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