sign in name is wrong

[RosiePosieD1]

I have a great problem with someone assigning my sign in wrong.  my account is RosiePosieD1 which I have had for at least 8 years.  someone extended it to RosiePosieD1884..................NOT correct.  This was taken care in the early part of September.  I have had nothing but problems since the turnover to EA..................Please advise

[EA_Darko · Accepted solution]

Hey @RosiePosieD1 can you try logging in using your username and not your email? Changes to Pogo mean that if you have multiple accounts and login with your email it may not bring up your main account, so if this happens can you please use your username to login.

If nothing works can you please speak with one of our phone or chat support advisers who will be able to advise you further.  You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat

/darko

[EA_Darko · Accepted solution]

Hey @RosiePosieD1 can you try logging in using your username and not your email? Changes to Pogo mean that if you have multiple accounts and login with your email it may not bring up your main account, so if this happens can you please use your username to login.

If nothing works can you please speak with one of our phone or chat support advisers who will be able to advise you further.  You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat

/darko

[EA_Arrenai]

Hey there, @kevinseanshelby.

It appears your reply came in blank. Is there something we can help you with?

Arrenai 

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