renewed pogo..lost old mini and points????

[Player_3t1o9wwu]

renewed pogo...lost old mini and points?????

[EA_Darko · Accepted solution]

Hey all, if you are unable to log in or are missing content when you do log in or even seeing a strange username then please log and then log back in but rather than use your email can you please log in with your username.

Please see this thread for more information: https://answers.ea.com/t5/Pogo-Game-Questions-Technical/Info-Having-trouble-logging-in/m-p/7014323#M...

[EA_Darko · Accepted solution]

Hey all, if you are unable to log in or are missing content when you do log in or even seeing a strange username then please log and then log back in but rather than use your email can you please log in with your username.

Please see this thread for more information: https://answers.ea.com/t5/Pogo-Game-Questions-Technical/Info-Having-trouble-logging-in/m-p/7014323#M...

[playervce5t4gk]

I also lost points on account    new one created with 10,000 points    will someone contact me   my old account was paid   had for several years....Nicholashanchak @yahoo.com 

[EA_Darko]

@playervce5t4gk 

Can you try logging in using your username and not your email? Changes to Pogo mean that if you have multiple accounts and login with your email it may not bring up your main account, so if this happens can you please use your username to login.

[Jerryroe2]

II have lost my points , since you went on the new system. Please tell me how to recover my points?

Thank you

jerry roe2 

[EA_Darko]

Hey @Jerryroe2, can you try logging in using the steps in the accepted solution. With the changes to POGO you need to log in using your username and not your email.

Darko

[dais396]

lost badge it was a strawberry

[EA_Arrenai]

Oh no, @dais396.

Was it just an individual badge that you lost? Do you remember the name of the badge? I can take a look for you.

Arrenai 

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[EA_Arrenai]

Hey there, @dais396.

Are you still missing a badge? I'll be happy to look into it.

Arrenai 

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[smartgramma9656]

tried username instead of email still no points?