app

[ryzandshyn]

I can't sign in to the app on my iphone since updating to the new EA sign in on Pogo.

I updated the app.

The new  sign-in of email address and password doesn't work

The old sign-in of Pogo name and password doesn't work

[EA_Darko · Accepted solution]

@ryzandshyn

Hey, can you try logging in again using your username and not your email?

As you may have noticed changes to Pogo mean that if you have multiple accounts and login with your email it may not bring up your main account, so if this happens can you please use your username to login.

If nothing works can you please speak with one of our phone or chat support advisers who will be able to advise you further.  You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Let me know how you get on.

/darko

[EA_Darko · Accepted solution]

@ryzandshyn

Hey, can you try logging in again using your username and not your email?

As you may have noticed changes to Pogo mean that if you have multiple accounts and login with your email it may not bring up your main account, so if this happens can you please use your username to login.

If nothing works can you please speak with one of our phone or chat support advisers who will be able to advise you further.  You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Let me know how you get on.

/darko