account payment and jewels not showing in ea signin

[saundersmickey]

when i changed to sign into ea from pogo...all of my paid account info and my jewels and points are gone

[EA_Darko · Accepted solution]

@saundersmickey 

Hey, can you try logging in using your username and not your email? Changes to Pogo mean that if you have multiple accounts and login with your email it may not bring up your main account, so if this happens can you please use your username to login.

If nothing works can you please speak with one of our phone or chat support advisers who will be able to advise you further.  You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat

/darko

[EA_Darko · Accepted solution]

@saundersmickey 

Hey, can you try logging in using your username and not your email? Changes to Pogo mean that if you have multiple accounts and login with your email it may not bring up your main account, so if this happens can you please use your username to login.

If nothing works can you please speak with one of our phone or chat support advisers who will be able to advise you further.  You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat

/darko

[EA_Darko]

@saundersmickey 

Hey, can you try logging in using your username and not your email? Changes to Pogo mean that if you have multiple accounts and login with your email it may not bring up your main account, so if this happens can you please use your username to login.

If nothing works can you please speak with one of our phone or chat support advisers who will be able to advise you further.  You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat

/darko

[EA_Arrenai]

Hey there, @mamasuebee579.

It appears your reply came in blank. Is there something we can help with?

Arrenai 

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