October 2018
I went through the whole new login in - changing my password, security question, logging in with my email...but now every time I have to log in I type in the correct password, hit continue and then the password clears out...so I do it all over again with the same results. I also have it so it is supposed to keep me logged in (so I don't have to keep going thru this every time I want to get on pogo), but it never remembers me and makes me keep logging in every time I come back to pogo, which doesn't let me log in anyway. Something is wrong with the login screen and it needs fixed. I have tried to do the live chat option, but it pops up the window for the live chat gets it going and then just sits there - nothing happens, it won't let me click on any button/tabs in the window, write anything, or even say someone is connecting to help - the only thing it allows me to do is click the X button to close the window out. I would rather not do the phone call option - if I don't have to there is a lot of background noise in my house that I can't stop from happening just because I am on the phone - I don't know why there isn't an email option...
October 2018
Hello @bsb4ever1728,
If you are having trouble with the EA Help chat feature, please give another browser a try. You don't have to play your games or troubleshoot logging in with that same browser, but you should be able to use it to reach out to our Game Advisors.