November 2018
Hello, @PlayerLn184!
Has your account upgraded yet? If it has upgraded, you can click on the Forgot Password link and you should receive an email with a link to click to update your password. Upgraded accounts will need to log in with their email address and password.
If you haven't upgraded yet, please log in with your Pogo screenname and password.
Arrenai
November 2018
Hello, @PlayerLn184!
Has your account upgraded yet? If it has upgraded, you can click on the Forgot Password link and you should receive an email with a link to click to update your password. Upgraded accounts will need to log in with their email address and password.
If you haven't upgraded yet, please log in with your Pogo screenname and password.
Arrenai
March 2019
everything has been updated!!! wont let me in
March 2019
Hey there, @jly1205.
When you try to log in, does it give you a specific error message? If you haven't already, please try a password reset to your registered email address, and that can help.
Arrenai
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ASK. ANSWER. LEVEL UP.
May 2019
Same here
June 2019
June 2019
I have seen others who cannot log into the Pogo website for whatever reason. If you would like to talk to an EA representative about this problem follow the steps below.
1. Go to https://help.ea.com (you can click here to get there after you've read the steps below)
2. Click "Contact Us"
3. Select Pogo from the game list (or type Pogo in the white box)
4. Select PC or Mac or other platform
5. Select Topic "Manage my account"
6. Select Issue "Can't log ins"
7. Click "Select contact option" (blue button at bottom of the page)
8a. If you received the screen for online chat, then type in a brief description in white box entitled "Subject"
9a. Next, click on the blue "Chat Now" button and wait for an EA Advisor to start the conversation (usually the wait is a few minutes, but if the wait is too long try again later).
8b. If you receive the screen for a phone call back, type in your name, country, subject to discuss and your phone number
9b. Next, click on the blue "Request Call" button at the bottom of the screen and wait for an EA advisor to call you by phone.
Note: You can also reach an EA Advisor by going to the Pogo Help page from the Pogo home page (if you can log into Pogo), and then clicking on the yellow "Contact Us Now" button where it says Contact Us in the upper left corner of the Help page. Then follow the steps above.
June 2019
June 2019 - last edited June 2019
@AllenwtdaPlease read my comments above. You can contact an EA representative all days of the week though online chat or phone call back. The steps in my comments above gives the steps on how to contact EA to discuss the problem of being unable to login.