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Re: possible bug. nav bar has to be locked to click some buttons

by EA_Blueberry
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possible bug. nav bar has to be locked to click some buttons

★★★★ Novice

SM-G965U Bug? I have a Galaxy S9+ (Sprint) bought in the USA.

 

Navigation bar is Always on and it blocks buttons from being accessed. Example in screenshot.Screenshot_20190619-180357_PvZ Heroes.jpg

Message 1 of 6 (362 Views)

Re: possible bug. nav bar has to be locked to click some buttons

★★★★ Novice

I have this problem as well, on a Samsung Galaxy S8, Android 9. Unfortunately it seems like they are not doing anything about it.

Message 2 of 6 (350 Views)

Re: possible bug. nav bar has to be locked to click some buttons

Community Manager

@PhatTeddy 

 

Thank you for reporting this to us, we'll make sure the team is aware of it. You're able to get around this though if you lock the navigation bar under your phone's settings?

/Blueberry

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Re: possible bug. nav bar has to be locked to click some buttons

★★★★ Novice
@EA_Blueberry The only workaround is to completely disable the navigation bar and disable the ability of Game Tools to run on top of other apps. It's really annoying to have to do all this every time we need to craft or delete cards and decks.
Message 4 of 6 (313 Views)

Re: possible bug. nav bar has to be locked to click some buttons

★★★★ Newbie

Hi, sometimes it happens also on my phone (TP-LINK Neffos C5 - Android 5.1 Lollipop -  w/ Nova launcher) but it happens also with other apps.. 

The workaround I use: I just swipe down to show the notification bar. When the notification bar is visible, I tap in the middle of the screen and both navigation and notification bars disappear. 

 

Message 5 of 6 (287 Views)
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Re: possible bug. nav bar has to be locked to click some buttons

Community Manager

@Thulsa999 @PhatTeddy @IlCode85 

 

Thank you for the feedback! We'll pass that along to the team to be aware of.

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 6 of 6 (269 Views)

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