Save transfer

[Exeal232]

I need help. I want to transfer my savefile to my phone. I don't know why i can't login to Google Play on my phone, while i can without problems on my second device.

[EA_Andy · Accepted solution]

Thanks for the info @Exeal232

Can you try the troubleshooting steps here - https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

If the progress is already saved on your Google Play account there shouldn't be any issues with uninstalling and reinstalling the app on your phone.

Cheers,

- Andy -

[EA_Andy]

Hi @Exeal232

Did you start and save the progress on your second device already?

What happens when you try and login on your phone? Do you get any kind of error message?

- Andy -

[Exeal232]

On  my second device i'm far ingame and i am logged to my google play account.

I can't even log in on phone, because i don't have that option, there's blank space where it should be.

[EA_Andy · Accepted solution]

Thanks for the info @Exeal232

Can you try the troubleshooting steps here - https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

If the progress is already saved on your Google Play account there shouldn't be any issues with uninstalling and reinstalling the app on your phone.

Cheers,

- Andy -

[Exeal232]

It  works now. I uninstalled game and installed from another apk file.

[EA_Andy]

@Exeal232 - Ah....APK. That explains a lot

Thanks for letting me know it's all working now. Once the game is launched in your area make sure to install it from the store as normal so you don't run into any issues like this going forward.

- Andy -