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Problem when getting gems from ads

by j4ro2004
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Original Post

Problem when getting gems from ads

★★★★ Novice

Ever since the game updated to version 1.32.11 I haven't been able to obtain the free five gems you get per ad.

 

When I finish viewing the ad and exit to receive the gems it marks it down as an error and that I should try again. 

 

I'm playing on Android, Samsung Galaxy A7.

 

I see that other people has the same problem: https://www.reddit.com/r/PvZHeroes/comments/c0m9xm/problem_when_getting_ad_gems/

Message 1 of 20 (1,275 Views)

Re: Problem when getting gems from ads

[ Edited ]
Community Manager

Thanks for the report @j4ro2004 Standard smile 

 

What os version do you have on your Samsung Galaxy A7? 

 

If I understand it correct you can keep doing that ad? 

 

Last question, what kind of error message do you get? 

 

/Atic 

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Message 2 of 20 (1,196 Views)

Re: Problem when getting gems from ads

★★★★ Novice
@EA_Atic I also have this problem, Samsung Galaxy S8, Android 9. Yes we can keep watching ads but it always gives error and it never adds the gems to the total. The error just says "Oops, Something went wrong. Please try again later". So we keep watching ads and get no gems.
Message 3 of 20 (1,185 Views)

Re: Problem when getting gems from ads

[ Edited ]
★★★★ Novice

@EA_Atic 

I am having the same problem since downloading the latest update (version 1.32.11)

Samsung Galaxy A5, Android version 8 

 

The ads will play but I am not receiving the 5 gem award and get the message "Oops! Something went wrong. Please try again later."

Message 4 of 20 (1,170 Views)

Re: Problem when getting gems from ads

[ Edited ]
★★★★ Novice

Thanks for replay,

 

I have Android  8.0.0. Model of Samsung Galaxy A7 is: SM-A750FM.

 

Yes, I have ad available but when it is finished and I close the ad, I always get error "Oops, something went wrong. Please try again later." and I do not get any gems.

 

So far I tried on WiFi and mobile network, to be sure if connection is stable but it happens every time.

Message 5 of 20 (1,163 Views)

Re: Problem when getting gems from ads

[ Edited ]
★★★★ Novice

@EA_Atic- I also am NOT seeing the Free Gems option since getting updated to v. 1.32.11. I also have not gotten an option to watch an add if I lose a Daily Challenge. I had cleared my cache and reset my Ad ID.

 

I am on a Huawei Nexus 6P, running Android v. 7.1.2 .

My players ID is 1002732885849.

 

Grrr... This is frustrating. :/

 

 

Message 6 of 20 (1,138 Views)

Re: Problem when getting gems from ads

Community Manager

Hey @goddessbunny42  @j4ro2004  @bloolander  @IlCode85 !

 

Thanks for the reports!

 

Can you try to restart the phone to see if that helps. Standard smile 

 

And if you have done any troubleshooting let me know. 

 

/Atic 

---------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP. High five 

* If someone has helped and solved your issue please accept it as a solution. Standard smile

---------------------------------------------------------------------------------------------------

Message 7 of 20 (1,113 Views)

Re: Problem when getting gems from ads

[ Edited ]
★★★★ Novice

@EA_AticI've shut down the phone twice, as well as reboot it countless times, also rebooting with resetting the ad ID, and clearing the phone cache.

Still the same result... Ix-nay ad-way. *Sigh*

Message 8 of 20 (1,111 Views)

Re: Problem when getting gems from ads

★★★★ Novice

Restarting did not help.

Message 9 of 20 (1,099 Views)

Re: Problem when getting gems from ads

★★★★ Novice

Restarting my device did not help. I also tried on my wi-fi, on my data network, and on a different wi-fi signal in another part of town.

Please help.  I grind this game every day, will they compensate me for the 200 gems I have missed?

Message 10 of 20 (1,050 Views)

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