Problem when getting gems from ads

[IlCode85]

@EA_Atic Restarting did not help.

[videotoys]

I think it's the type of ad the ones with the blue progress bar at the bottom., the ibotta one and the words story one, the toy box ones. I have been able to get credited with a few here and there after restarting the device but 99% of the time I watch an ad now and it just fails to credit me, Ooops, something went wrong. Please try again later. We need to get rid of those trash ads.

[Porucznik_Kopula]

Fix the bug will be better I just watched same ad to restart my daily and then to get gems. It restarted my daily with success while gems ad gave me en error.

[MikefirePK]

@EA_Atici am also having the same problem I have watched the same ad over and over again without getting anything. It has been 3 days now where I am unable to get gems. My system is a Huawei P Smart but I don't think that's the problem because a friend of mine has the same problem and he has a Samsung galaxy A5. 

[MikefirePK]

@EA_Aticis there currently any fix, the bug is really annoying since its my mains source of my gems. 

[EDW266]

I haven't been able to get gems in the last 3 days.   I have reset my advertising ID and maybe can get 1 ad to give me gems but otherwise I get OOPS something went wrong.   This is really getting annoying to say the least.   It looks like I got gems on the little 5 sec videos.  But the 30 sec videos always give me OOPS message.  I have reset my ID about 15 times today but only got about 10 gems which is 2 ads.   Please FIX this.

Phone - Asus Zenfone 4 Max, Android 8.1

Game Version - 1.32.11

Player ID = 1003291876118

Please fix this or provide me the gems I missed in the last 3 days which would be 300 at least.

Thanks.

[goddessbunny42]

@EA_Atic - One thing I did forgot to mention. I lastly uninstalled and reinstalled the PvZH app... Definitely NO option for ads (Free Gems, the ad for reattempting the Daily Challenge quicker, and the Free Gems in the Store).

*Wishes that we can also get our lost 300 coins and counting*

[EA_Atic]

Hey everyone, 

I have sent this on to the team to investigate what is going on. 

As soon as we have information to share what is going on we will post here.  

Thanks!

/Atic

[IlCode85]

@EA_Atic Thank you! What about the navigation bar problem we are talking about in the other topic? Did you send that to the team as well?

[Porucznik_Kopula]

Thank you,

I don't know if devs chage anything but for me it is better now. About 85% ads working. I'm almost happy