Re: Game not launching?

by EA_Blueberry
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Original Post

Re: Game not launching?

★★★★ Novice

I have done all those steps already, i use samsung galaxy S10 and i get stuck literally as i open the app i just see the circle in bottom right spinning forever.

Message 11 of 17 (863 Views)

Re: Game not launching?

Community Manager

Can you try opening the game on mobile data if you've been connected to WiFi?

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Message 12 of 17 (751 Views)

Re: Game not launching?

★★★★ Novice

@EA_Blueberry wrote:

Can you try opening the game on mobile data if you've been connected to WiFi?


Already tried and even installed the game on data with no difference 

Message 13 of 17 (747 Views)

Re: Game not launching?

Community Manager

@HBurke 

 

Are you able to launch the game if you're signed into a different Google account?

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Message 14 of 17 (731 Views)

Re: Game not launching?

★★★★ Novice

@EA_Blueberry wrote:

@HBurke 

 

Are you able to launch the game if you're signed into a different Google account?


Just tried and no still same issue

Message 15 of 17 (722 Views)
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Re: Game not launching?

Community Manager

@HBurke 

 

What Android version are you on and how much free space do you have on your device?

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Message 16 of 17 (695 Views)

Re: Game not launching?

★★★★ Novice

@EA_Blueberry wrote:

@HBurke 

 

What Android version are you on and how much free space do you have on your device?


Android version 9 and 441GB available 

Message 17 of 17 (690 Views)