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Re: Game not launching?

by EA_Blueberry
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Original Post

Re: Game not launching?

★★★★ Novice

I have done all those steps already, i use samsung galaxy S10 and i get stuck literally as i open the app i just see the circle in bottom right spinning forever.

Message 11 of 17 (472 Views)

Re: Game not launching?

Community Manager

Can you try opening the game on mobile data if you've been connected to WiFi?

/Blueberry

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Message 12 of 17 (360 Views)

Re: Game not launching?

★★★★ Novice

@EA_Blueberry wrote:

Can you try opening the game on mobile data if you've been connected to WiFi?


Already tried and even installed the game on data with no difference 

Message 13 of 17 (356 Views)

Re: Game not launching?

Community Manager

@HBurke96 

 

Are you able to launch the game if you're signed into a different Google account?

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 14 of 17 (340 Views)

Re: Game not launching?

★★★★ Novice

@EA_Blueberry wrote:

@HBurke96 

 

Are you able to launch the game if you're signed into a different Google account?


Just tried and no still same issue

Message 15 of 17 (331 Views)
Highlighted

Re: Game not launching?

Community Manager

@HBurke96 

 

What Android version are you on and how much free space do you have on your device?

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 16 of 17 (304 Views)

Re: Game not launching?

★★★★ Novice

@EA_Blueberry wrote:

@HBurke96 

 

What Android version are you on and how much free space do you have on your device?


Android version 9 and 441GB available 

Message 17 of 17 (299 Views)

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