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Re: Plants vs zombies heros not compatible ANYMORE

by NeimadNZ
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Original Post

Plants vs zombies heros not compatible ANYMORE

★★★★ Novice

So I have plants vs zombies heros on my phone but after an update a while ago my phone is no longer compatible, the Google play store said to contact the developers so I'm here asking for help.

Message 1 of 17 (1,142 Views)

Re: Plants vs zombies heros not compatible ANYMORE

Community Manager

Hi, @NeimadNZ 

 

What type of phone do you have and what version of Android are you running on it? 

 

 

The game requires Android 4.1 and up. If your device cannot support that, I'm afraid there is not much we will be able to do as it's the minimum requirements to play it.

/Blueberry

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Message 2 of 17 (1,113 Views)

Re: Plants vs zombies heros not compatible ANYMORE

★★★★ Novice

The Android version on my phone is 5.1.1 and I have a Samsung Galaxy Grand Prime, like I said the app store says that this version isn't compatible b for some reason even though I have had it before

Message 3 of 17 (1,001 Views)

Re: Plants vs zombies heros not compatible ANYMORE

Community Manager

@NeimadNZ 

 

Thanks for getting back! Can you run through these steps real quick to see if that fixes the error? Based off that version and device type it should work.

If you synced up to your game progress to an EA account, Facebook, or Google you won't lose your progress if you reinstall the game. Deleting the app and reinstalling can usually fix compatibility errors like this.

 

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
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Message 4 of 17 (929 Views)

Re: Plants vs zombies heros not compatible ANYMORE

★★★★ Novice

I can't even launch the game, cause since it's not updated it won't connect

Message 5 of 17 (892 Views)

Re: Plants vs zombies heros not compatible ANYMORE

Champion
  • @NeimadNZ hi there.  Is your account linked?  
Message 6 of 17 (835 Views)
Highlighted

Re: Plants vs zombies heros not compatible ANYMORE

★★★★ Novice

I don't remember

Message 7 of 17 (745 Views)

Re: Plants vs zombies heros not compatible ANYMORE

Champion

@NeimadNZ wrote:

I don't remember


 

 

Do you have a tablet or old phone you can download the game on and try to see if you are?  

 

Well, I suppose first of go to the play/app store and see if there's an update you missed.  After that, if you can download the game on another device and try to log in using Facebook or Google.  If that works, then reinstall the game, if it doesnt, then we'll try to think of a solution from there.

Message 8 of 17 (644 Views)

Game not launching?

★★★★ Novice

Haven't played this game in years but since have switched to android from iphone and when i install the game i am literally stuck on the loading screen, tried contacting support and even they can't help me and also installed on my iphone again to see if it works and it did.

Message 9 of 17 (791 Views)

Re: Game not launching?

Community Manager

@HBurke96 

 

What type of Android device do you have? I'm under the impression our Support staff already provided you these steps, but I linked them below in case they didn't go that route. They fix most app related issues for EA mobile games. 

Does it get stuck on the loading screen when you load up the game, load into a game, or when you're logging in?

Let me know what steps you already took.

 

iOS Mobile Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

 

Android

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

/Blueberry

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Did their response fix it? Mark it as a solution so it helps others!
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Message 10 of 17 (724 Views)

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