PLEASE HELP [ Edited ]

[omerbain]

Ok, so. This is the 2nd time that such thing happens to me. I opened my 2 free triassic packs, then I got an error message, saying try again later or so like that. It got me back to the menu screen, and then i went to check my collection for the new cards that i should've received from the pack. There i saw that every card i ever got from a pack is gone. AGAIN. And yes, I've been logged in with google and facebook the whole time. Already tried troubleshooting, cleared cache and data, re-downloaded etc. Nothing helped. This thing literally ended my game career. Not once, but TWICE. Ill be really happy if someone from the EA team can see this. I know about other people who have lost progress in this game too. Hope it'll be fixed in the future.

[omerbain · Accepted solution]

@EA_Darko They sent me an email says that a specialist is working on the case and will write me back soon.

[omerbain]

Can anyone help?

[Islar74]

Did you link your game to an EA account? I would recommend you to do so if you did not since EA can always backup your account. But I don't think they can back it up with a Facebook or Google Account. So if signing in with the latter two doesn't work, I think your progress is completely lost.

[omerbain]

I did linked it yo an EA account.

[Islar74]

Try to reconnect. If that's not working, you should contact EA for help.

[omerbain]

Already have, but all they did was giving me those worthless 100 gems like they always do.

[904e8d29c3cd2aa2]

Maybe I’m just reading this wrong but your description is confusing to me. Ended your career by not giving you one pack? EA appears to have given you 100 gems which will buy you the one pack you lost? If I’m having issues understanding if that’s not your true problem I’m betting EA is too. 

[UniVoidz]

Not just that pack @904e8d29c3cd2aa2, their whole collection. Sounds awful and I really wish I could help, but I'm hopeless for technical support

[904e8d29c3cd2aa2]

Wow that’s not good. You explained to EA you lost all your cards and they gave you 100 gems?

[EA_Darko]

@omerbain I took a look at your case and can see that an adviser has asked you to contact our live support so as to verify account information and look into the issue for you. Have you been in contact with a live adviser?