August 2017
August 2017
Hey @Block1973,
Sorry to hear about that, would you be able to share your Player ID with us so we can look into this out on the back-end?
Look for your Player ID at the bottom left of your screen.
Thanks,
Roger.
August 2017
i've already been in contact with ea and both times they awarded me my gems so i got my gems but i've never gotten them with the card packs i've always had to message ea. player id is:1002407656621
@EA_Roger wrote:Hey @Block1973,
Sorry to hear about that, would you be able to share your Player ID with us so we can look into this out on the back-end?
- Tap the Settings cog icon.
Look for your Player ID at the bottom left of your screen.
Thanks,
Roger.
September 2017
Thanks @Block1973 for the additional information on this, I'll let you know if we have any more information and I apologize for your experience on this.
Roger.
October 2017
October 2017
You are not supposed to get eny gems when season ends. You will get your gems, when you achieve next league
March 2019
I did not get my gems this reset I finally made past gold league but I only got the packs. My I'd is 1003907246049. Thank you for your time
April 2019
In the end of the season you will get only packs, no gems. You get gems, when moving up to next league.
April 2019
September 2020
I didn’t get my gems and I’m quite furious I was supposed to get 200 gems