Game won’t pass initial load screen

by m3aga1n
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Original Post

Game won’t pass initial load screen

★★★★ Novice

Twice now while playing plants vs zombies heroes, out of the blue, the game refuses to progress past the initial loading screen. The first time I had this issue, it was resolved after several months when the game updated, but has since then reared it’s ugly head again. I’ve tried all suggestions given to me by support staff and they told me to take it here. 

Hopefully I can get some help? Or someone can fix it? ¯\_(ツ)_/¯ 

Message 1 of 24 (9,248 Views)

Re: Game won’t pass initial load screen

Champion

Well @m3aga1n, let me know what strategies you have tried to circumvent the problem that have not worked, if any, and that should help me determine how I can help you.

Message 2 of 24 (9,226 Views)

Re: Game won’t pass initial load screen

[ Edited ]
★★★★ Novice

I don’t have the list of all options I tried off the top of my head; it was based off of a link I was sent by support staff. However i can make a list of things I have tried. 

  • I’ve let the game just run. I turned the auto lock on my phone off and let the game run uninterrupted for roughly 8 hours while I slept. When I got back, no progress had been made, still loading. 
  • I’ve made sure my phone is updated to the latest iOS
  • reinstalled the game
  • restarted my phone
  • uninstalled the game, restarted my phone, re installed game
  • anything relavent on the support page short of literally resetting my phone to factory settings.

quick edit: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/ 

the only thing on this page I didn’t try was a different device because I don’t have access to another device to try

Message 3 of 24 (9,217 Views)

Re: Game won’t pass initial load screen

★★★ Apprentice

Do you have enough storage for the app? Also I had this exact problem before but they somehow fixed it for me I just can't play with friends anymore i'm not sure what else you could do.

Message 4 of 24 (9,205 Views)

Re: Game won’t pass initial load screen

★★★★ Novice

I have plenty of storage on my phone

 

the problem occurred for me before and was fixed with an update. But the game doesn’t update often so I can’t just rely on that solution if it is a recurring issue 

Message 5 of 24 (9,183 Views)

Re: Game won’t pass initial load screen

Champion

Does this happen every single time you go to load up the game? I have an idea of what you can do. Try the steps on this thread of the forum: https://answers.ea.com/t5/Plants-vs-Zombies-Heroes/Stuck-on-Plants-vs-Zombies-Heroes-launch-screen-o...

Message 6 of 24 (9,166 Views)

Re: Game won’t pass initial load screen

★★★★ Novice

It does happen every time I load the game and the solution sadly didn’t work. 

Message 7 of 24 (9,151 Views)

Re: Game won’t pass initial load screen

Champion

I’m running out of ideas, so I will attach more threads that will help with a possible solution, which may sort this problem out. I suggest to everyone that has this issue to post it here on the forums here and action may be taken on this issue.

 

https://answers.ea.com/t5/Plants-vs-Zombies-Heroes/Plants-Vs-Zombies-Heros-Stuck-on-Title-Screen/td-...

 

https://answers.ea.com/t5/Plants-vs-Zombies-Heroes/PVZ-Heroes-not-working-at-all/td-p/6351394

 

My other suggestion: reset specific phone settings that you are willing to reset. It could make a difference.

 

I would have suggested a different device, that most likely could have worked, but if you do not have access to a different one, then I suppose that is not an option.

Message 8 of 24 (9,136 Views)

Re: Game won’t pass initial load screen

★★★★ Novice

I do appreciate all of the help, though none of it worked. I guess my only real course of “action” so to speak is to just hope the game gets updated. 

Message 9 of 24 (9,013 Views)

Re: Game won’t pass initial load screen

Champion
@m3aga1n I am not going to give up just yet, so I will give you a couple more ideas. I would have said contact EA Help, however you stated you already have. Which is fine.

For a start, try looking at this forum page for general help with technical issues, I skimmed through it but it may be able to assist you: https://answers.ea.com/t5/Plants-vs-Zombies-Heroes/Plants-vs-Zombies-Heroes-technical-help/td-p/5696....

If that does not help, you could try deleting your app from the storage section of your device (you can see how to do it here: https://www.google.com.au/amp/s/www.businessinsider.com/how-to-delete-app-data-on-iphone%3famp) and then, sign out of your Apple ID, then back in and then attempt to reinstall the app. See if that works.

Otherwise, hopefully there is some sort of update.
Message 10 of 24 (8,980 Views)