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Re: Device not compatible

by daalnnii
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Device not compatible

★★★★ Novice

Hello.

Broke my Samsung Galaxy S7 Edge and got a replacement.

I now go on the Google Play store and it says PvZ Heroes isn't compatible with my device, even though it's the exact same make a model.

Any ideas?

Thanks

Cass

Message 1 of 10 (3,098 Views)

Accepted Solution

Re: Device not compatible

Community Manager

@cass316x

 

Can you please let us know if the following steps help you, thanks.

 

 

  1. Make sure your Google Play Store app is up to date.  It should be version 8.3.73 or later.
  2. In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
  3. In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data.  Only clearing the cache is not enough.
  4. Reboot the device before retrying.

 

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Message 4 of 10 (4,240 Views)

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Re: Device not compatible

★★★ Guide
Do you have latest Android version installed? If not, then try to update OS and also system apps like Google Play Store.
Message 2 of 10 (3,083 Views)

Re: Device not compatible

★★★★ Novice
My phone is running Android version 7.0.

I try and update my phone and it says that the latest version is installed.
Message 3 of 10 (3,078 Views)

Re: Device not compatible

Community Manager

@cass316x

 

Can you please let us know if the following steps help you, thanks.

 

 

  1. Make sure your Google Play Store app is up to date.  It should be version 8.3.73 or later.
  2. In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
  3. In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data.  Only clearing the cache is not enough.
  4. Reboot the device before retrying.

 

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 4 of 10 (4,241 Views)

Re: Device not compatible

★★★★ Novice
Got it working using your steps.
Thanks very much 😊😊😊
Message 5 of 10 (3,061 Views)

Re: Device not compatible

Community Manager

@cass316x

 

Excellent, thanks for letting us know!

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 6 of 10 (3,035 Views)

Re: Device not compatible

★★★★ Newbie

I have a "Samsung Galaxy Tab A" and I cant check if Its updated, if im using HD+ which sucks because It still says its not avalible.

Message 7 of 10 (751 Views)
Highlighted

Re: Device not compatible

Champion

@EvilPotatoKing20  Have you tried going into the play store to check if it's fully updated?

 

Is your account linked?

Message 8 of 10 (720 Views)

Re: Device not compatible

★★★★ Newbie

My Play Store is version 15.1.23 and my account is linked.

Message 9 of 10 (708 Views)

Re: Device not compatible

[ Edited ]
Champion

@EvilPotatoKing20 So, basically there is no update tab in the store.

 

Since your account is linked, can you try reinstalling?

 

Edit:. Sorry, not the store version.  Go to the game page.  The current version of pvzh is 1.30.5

 

If you go to the game page it should either say uninstall and play or uninstall and update.  I misread you

Message 10 of 10 (700 Views)

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