Ads do not work

[NickMCasey]

I reinstalled Plants vs Zombies Heroes about 3 times, and every time I try to watch an ad, the ad starts playing for 2 seconds, then the app goes black and restarts. I haven't seen an issue like this and I don't know how to fix it

[Kermo3 · Accepted solution]

Then I have no idea. Sometimes it helps me to watch ads in different time of day. At evening it gives me errors, but at the morning it works ok mostly. Sometimes helps when you switch connnection between Wi-Fi and mobile data.

[Kermo3]

Did you try to restart your device, it might be a cache problem and restarting device can solve it.

[NickMCasey]

Yes I've restarted plenty of times and it hasnt worked

[NickMCasey]

I've also tried changing my google ads to a new id and that doesn't work aswell.

[Kermo3 · Accepted solution]

Then I have no idea. Sometimes it helps me to watch ads in different time of day. At evening it gives me errors, but at the morning it works ok mostly. Sometimes helps when you switch connnection between Wi-Fi and mobile data.

[28090430]

@Kermo3 what to do when i don't have a button to watch add. I don't have it in shop or on main menu

[Kermo3]

Search information how to reset your advertisement ID, it’s different solutions in Android and iOS devices.