Plants v Zombies DirectX error

[DaiTwp123]

DirectX function "GetDeviceRemovedReason" failed with dxgi_error_device_hung" ("The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed.") GPU: "intel(R) HD Graphics Family" , Driver:8.15.0010.2279 1/08/2011 02:42:10

Keep getting this error whilst trying to open pvz garden warfare, have seen the error for nvidia graphics card but would like to know what to do for mine thanks =)

Ps: Game's been out for a while but cant seem to find a patch is there one?

[Gorath_the_Elder · Accepted solution]

This game will not run correctly on any Intel video chip, and that is the only video device you have any driver for (five years old, admittedly).  The minimum GPU is a Geforce 8800 GT, and if you had ever maintained your Geforce Optima for operation, it is not measurably better than an Intel video chip!   You also have a very low speed GPU, equally below the minimum requirement. 

    Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz
---------------
Display Devices
---------------
          Card name: Intel(R) HD Graphics Family
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics Family
  Driver Attributes: Final Retail
   Driver Date/Size: 1/8/2011 02:42:10, 7457280 bytes
        WHQL Logo'd: Yes
     Name: NVIDIA GeForce GT 525M    

     (No driver whatsoever for that)

http://gpuboss.com/gpus/GeForce-GT-8800-vs-GeForce-GT-525M

Plants vs. Zombies Garden Warfare

Minimum:
    Required: Internet connection required to install and play
    DVD-ROM: N/A
    OS: Windows 7/8 64bit
    Processor: Intel Core 2 Duo @ 3.0 GHz
    RAM: At least 4GB RAM
    Video Card: NVIDIA 8800GT, AMD/ATI Radeon HD 5750
    Sound Card: DirectX 9.0c
    DirectX: 10.0+
    Hard Drive: 15 GB
    Input: Keyboard, Mouse or Dual Analog Gamepad

[EA_David]

@DaiTwp123 Can you try setting up a graphics profile to ensure that your main nvidia card is in use?

https://help.ea.com/en/article/setting-up-a-graphics-card-gaming-profile/

You may also want to update your drivers: https://help.ea.com/uk/article/finding-devices-and-updating-drivers/

Thanks. 

[DaiTwp123]

Ive made sure all my drivers are up to date and they are but I cant seem to find what im supposed to download for the AMD Catalyst Control Center.

support.amd.com/en-us/download

Tried downloading the top one

Radeon™ R9 Fury, R9 300, and R7 300 Series

and it wouldn't install however im pretty sure this isn't what im supposed to download so could you please give me the download website thanks !

Sorry about this :/

[Gorath_the_Elder]

The link you named seems correct for a late model Radeon, all right.  I don't know why it wouldn't work if you have an R9 3xx series GPU, such as those you named.  There has been at least one patch, perhaps two.  It is unlike our CM to jump to a conclusion this way.   He thought that you had an nVIDIA Geforce GPU, although I didn't see anything pointing that way. 

[EA_David]

@DaiTwp123Can you post a link to your dxdiag? That way we can try to find the appropriate driver. Just so I understand, are you using a laptop or a desktop?

How did the install fail, by the way? If there was an error message can you post exactly what it said?

Thanks. 

[DaiTwp123]

DirectX function "GetDeviceRemovedReason" failed with dxgi_error_device_hung" ("The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed.") GPU: "intel(R) HD Graphics Family" , Driver:8.15.0010.2279 1/08/2011 02:42:10 this is the error message

I am using a laptop

Thanks

[DaiTwp123]

DirectX function "GetDeviceRemovedReason" failed with dxgi_error_device_hung" ("The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed.") GPU: "intel(R) HD Graphics Family" , Driver:8.15.0010.2279 1/08/2011 02:42:10 this is the error message

I am using a laptop

Thanks

[Gorath_the_Elder · Accepted solution]

This game will not run correctly on any Intel video chip, and that is the only video device you have any driver for (five years old, admittedly).  The minimum GPU is a Geforce 8800 GT, and if you had ever maintained your Geforce Optima for operation, it is not measurably better than an Intel video chip!   You also have a very low speed GPU, equally below the minimum requirement. 

    Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz
---------------
Display Devices
---------------
          Card name: Intel(R) HD Graphics Family
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics Family
  Driver Attributes: Final Retail
   Driver Date/Size: 1/8/2011 02:42:10, 7457280 bytes
        WHQL Logo'd: Yes
     Name: NVIDIA GeForce GT 525M    

     (No driver whatsoever for that)

http://gpuboss.com/gpus/GeForce-GT-8800-vs-GeForce-GT-525M

Plants vs. Zombies Garden Warfare

Minimum:
    Required: Internet connection required to install and play
    DVD-ROM: N/A
    OS: Windows 7/8 64bit
    Processor: Intel Core 2 Duo @ 3.0 GHz
    RAM: At least 4GB RAM
    Video Card: NVIDIA 8800GT, AMD/ATI Radeon HD 5750
    Sound Card: DirectX 9.0c
    DirectX: 10.0+
    Hard Drive: 15 GB
    Input: Keyboard, Mouse or Dual Analog Gamepad

[DaiTwp123]

Thanks