Missing a character you unlocked? Click here I'll help

by EA_Jenni
Reply

Original Post

Accepted Solution

Missing a character you unlocked? Click here I'll help

Community Manager (retired)

Hi guys, some people on PC and Xbox seem to be having an issue I am trying to track down.  

If you unlocked a character but cannot access it I need the following information:

 

Persona name:

Console:

Characters you are missing (This is important!): 

 

 

Thanks,

 

Jenni Williams

QA Project Lead PVZ: GW

Message 1 of 15 (3,190 Views)

Accepted Solution

Re: Missing a character you unlocked? Click here I'll help

Community Manager (retired)

Thanks everyone, we are working on something that should resolve this for everyone very soon.  Again, I apologize for not noticing the problem sooner

View in thread

Message 11 of 15 (3,807 Views)

All Replies

Re: Missing a character you unlocked? Click here I'll help

★★★ Novice

Persona name: tHeWiZaRdOfDoS

Console: PC

Missing characters:

  • my Foot Soldier is level 10 and the bonus character is NOT unlocked even though it's in sticker book
  • my Pea Shooter is level 10 and the bonus character is NOT unlocked even though it's in sticker book
  • my Chomper is level 10 and the bonus character is NOT unlocked even though it's in sticker book
  • my Cactus is level 10 and the bonus character is NOT unlocked even though it's in sticker book

 

Thank you, @EA_Jenni Confusedmileyvery-happy:

Message 2 of 15 (3,186 Views)

Re: Missing a character you unlocked? Click here I'll help

★★ Novice

Persona name: DojimaPunch

Console: PC

Characters you are missing (This is important!): 

 

Shadow Flower.

 

Message 3 of 15 (3,180 Views)

Re: Missing a character you unlocked? Click here I'll help

Community Manager (retired)

Thanks guys.  We think we might know the issue, and are looking to resolve it Standard smile

Message 4 of 15 (3,176 Views)

Re: Missing a character you unlocked? Click here I'll help

Community Manager (retired)

@thewizardofdos  Check your fire pea, see if its there now.  Tried to fix yours for you

Message 5 of 15 (3,169 Views)

Re: Missing a character you unlocked? Click here I'll help

★★★ Novice

Fire Pea confirmedConfusedmileyhappy:

I can select and customize it, now. I you can add the others, I'm completely happyConfusedmileyvery-happy:

Message 6 of 15 (3,165 Views)

Re: Missing a character you unlocked? Click here I'll help

★★★ Newbie

Persona name: Kctus27

Console: PC

Missing characters: my astronaut doesn't appear in the zombies' list (not eligible or customizable) but it's complete in the stickers book.

 

 

Thanks, Jenni Confusedmileyhappy:

Message 7 of 15 (3,152 Views)

Re: Missing a character you unlocked? Click here I'll help

★★★★★ Novice

Persona name:
Gexiletoexile


Console:

PC

Characters you are missing:

Alienflower missing (had no upgrades)

Jadecactus missing (had no upgrades)

 

The zombyscientist with the dino rifle (dont know english name), i do not get the upgrade located in the middle even after buying over 30 lotl packs (30k ones)

 

Golfstar upgrades are not working properly i think, i have all 3 of them but they were bugged while the coin problem was there, and i experience changes in the ammount of ammo and dmg xD

 

Overall all chars from the legend of lawn packs have problems cause i baught only those packs while the game was bugged *ye i know i should have just stopped buying them* -.-

 

Thank you inb4  Standard smile

Message 8 of 15 (3,131 Views)

Re: Missing a character you unlocked? Click here I'll help

★★ Novice

Persona name: Joey_Filth66

Console: PC

Missing characters: Toxic Chomper

Message 9 of 15 (3,112 Views)

Re: Missing a character you unlocked? Click here I'll help

★★★ Newbie

Persona name: Irenicuss
Console: PC
Characters missing: Sun Pharaoh, Law pea, Landscaper

Ty

Message 10 of 15 (3,111 Views)