the game keep black out during pursuit boss game

[freedivebear]

when I play in mode arena and pursuit

the game keeps black out and jumps out again and again,I lost my three time to get the boss reward!

how to fix it? Hurry please

[EA_Illium · Accepted solution]

@freedivebear sorry to hear this is happening, Depending on the device your using can you go through the below link/steps and then check if this issue is still happening? 

• Troubleshooting games on Android  
• Troubleshooting games on iPad and iphone 

[EA_Illium]

@freedivebear Does the game jump out to the main menu or do you see it crash completely?

[freedivebear]

@EA_Illium crash completely
jump out from the game back to my phone's home page

[EA_Illium · Accepted solution]

@freedivebear sorry to hear this is happening, Depending on the device your using can you go through the below link/steps and then check if this issue is still happening? 

• Troubleshooting games on Android  
• Troubleshooting games on iPad and iphone 

[DishenteryDad]

Mine is a total crash…only happens in penny persuit, zomboss, or arena. App closes,sends me back to iPad Home Screen.Apple air 10.1”. Just happened about 20 minutes ago.

[EA_Illium]

@DishenteryDad To check have you been able to try the steps above?

[KaohenGaudi]

Same problem on my P V Z 2

I enter penny pursuit

then crashed,

when I enter penny pursuit  again

zomboss fight already done…..

I lose 3 reward…..

this is not first time happened

since last November until now

I reported the bug on Jan

but it seems that no fix yet