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Re: reg

by EA_Illium
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reg
★★★ Newbie
SCAR_ON_30_FPS

February 2022

all, i had a pvz account registered to an email, then on another device i used te same email and got my progress back but then i reinstalled it and when i register it to my email it says identity selection and dosent show all my progress, I HAD TONS OF PLANTS AND COMPLETED MANY LEVELS BUT IN THE IDENTITY SELECTION I COULD NOT FIND THAT PROGRESS, ONLY LEVEL 1, 0 coins 0 gems no plants. pls help me fix this

Screenshot 2022-02-07 11.04.48 AM.png
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Re: reg
Community Manager
Community Manager
EA_Illium

February 2022

@SCAR_ON_30_FPS Can you return to the device that had your progress to confirm it was linked with the correct account?

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Re: reg
Community Manager
Community Manager
EA_Illium

February 2022

@SCAR_ON_30_FPS Wanted to confirm if you were able to get your old progress?

Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


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