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Re: lose my winning streak without losing

by Simon-38883
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lose my winning streak without losing

★★★★ Novice

A bug made me lose my winning streak without losing. I did not play the game at all. I did not lose. So I did not have the opportunity to pay 10 gems to keep my winning streak. For the moment I can not recover my progress.

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Re: lose my winning streak without losing

★★★★ Novice

My post does not seem to be showing anywhere

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Re: lose my winning streak without losing

★★★★ Novice

The game is plants vs zombies 2

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Re: lose my winning streak without losing

★★★★ Guide

@Simon-38883   Welcome to PVZ Battlez.

 

Click the Help Center link at the bottom of this web page to report this and they might be able to help. 

 

Just be warned that they do not and will not be able to reinstate your streaks, just some form of compensation in gems/coins. 

Message 4 of 10 (255 Views)

Re: lose my winning streak without losing

★★★★ Novice

I already asked for help. The support does nothing for the moment. The more time passes, the more it is against me. Do you work for the help center? The fix is simple: just give us the option to extend the winning streak once back in the bazton menu. The option still waiting for a response. So I could have paid 10 gems to restore my winning streak even though I had no defeats. I paid real money to make this series of win and expect a pay equivalent to my winning streak. My streak is over 60 win.

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Re: lose my winning streak without losing

★★ Guide

Most of the active posters here are volunteers so we don't have access to tools that can help you. In addition, BattleZ streaks are saved on a separate server where even the EA help center cannot access. They (EA help) can only provide compensation (gems, coins, gauntlets) for your lost streak and nothing more.

 

Sorry to break this bad news to you.

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Re: lose my winning streak without losing

★★★★ Novice

Thanks for the answers. I hope the compensation will be equivalent and especially that this bug does not reproduce anymore.

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Re: lose my winning streak without losing

★★★★ Novice

I received the answer from EA: they close the file. I received no compensation.

I had a winning streak of 60 that I got with real money.

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Re: lose my winning streak without losing

★★★★ Novice

I am not sure that the previous message is understood. I received nothing. No compensation. No restoring my victory streak. I'm losing real money.

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Re: lose my winning streak without losing

★★ Guide

@Simon-38883 wrote:

I received the answer from EA: they close the file. I received no compensation.

I had a winning streak of 60 that I got with real money.


This message is clear enough and we understand your sentiment. We rarely hear good "resolutions" from the EA help center but unfortunately, they are the only ones that can help.

 

I had a 500+ (as far as I can remember) streak when it was reset. I recieved ~200 gems and gauntlets, plus ~300k coins. A pittance in my opinion. There's not much I can do that time so I moved on.

 

You can try to create another ticket and demand for a compensation if you want.

 

Good luck.

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