@sheerbiri Thank you for the post and for the feedback, I'm sorry to read that you had a poor experience.
Unfortunately we don't have any ability to reinstate a streak. There are processes in place for such cases, and we'll review your account to ensure the appropriate steps were taken.
Wow, I also had this problem yesterday, but i play on PC with help a bluestacks, and during the battlez a want to stretch a window, and that was my fatal mistake programm just closed and my streak was reseted, i even have a video how it was (recorded using geforce experience) Can you also review my account ? My streak was somewhere 170, I need at least as close to this number as possible.
David literally just said it was not possible to reinstate a streak.
If you wanna try, contact support since you can't post ID and stuff here but it will likely be useless
I don't know if the streak is part of your profile or not. But I do know that they can restore your profile from a backup They have done this for me in the past.
My profile has also been restored in the past. I stopped using BlueStacks after losing my profile for the third time in as many years and finding it the 'profle' issue had been ongoing since the BlueStack's inception and never addressed.
My profile has also been restored in the past but i lost my battlez league standing and my very small streak.
A large ammount of up to date info is stored in those backups so i don't see why a streak or league position couldn't also be saved.
I suspect that EA don't want to employ extra staff to check on whether or not a claim is genuine as it would eat into their profits.
Software programmers can only do so much...gotta give their fingers a break once in awhile.
I think a lot of pvz2 players would like to break their fingers when it crashes and their streaks reset.