a week ago
Firstly EA seems to have changed everyone's player id at the last major update (the one when they tried to sync android and apple). There is now a different player id number and a new "persona" number. I put in a complaint about missing content and they couldn't help me when i supplied my old id number and i didn't know they'd changed. Why they don't still keep the old player id numbers on file is a mystery to me. If you have an android device then get it linked to google play so you can sync it with Google play so you have an easy way to recover your profiles and you can still get EA to restore them if all else fails.