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Re: Unable to complete in-app purchases

by wadebear
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Unable to complete in-app purchases

★★★★ Newbie

I tried to purchase Jalapeño and Parsnip for my kid on his iPad where he is playing PvsZ 2.  I approved the purchases as a parent but now they will not complete and simply say Pending.  How can we get the purchases to complete??

 

Thanks!

Message 1 of 4 (1,764 Views)

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Re: Unable to complete in-app purchases

Hero (Retired)

Well then you may have to bite the bullet and contact Customer Support. When setting up the case select "Technical support" as your Topic and select your Platform, then scroll down to the bottom of the page and hit Contact Us..


I am not a Customer Service Rep
I don't work for EA - they couldn't afford my brilliance
Neighbor lists currently full with waiting lists in all 3 of my towns.

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Message 4 of 4 (1,732 Views)

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Re: Unable to complete in-app purchases

Hero (Retired)

Can you cancel the purchase and try again?  I've never had this problem so that's all I can think of.


I am not a Customer Service Rep
I don't work for EA - they couldn't afford my brilliance
Neighbor lists currently full with waiting lists in all 3 of my towns.
Message 2 of 4 (1,757 Views)

Re: Unable to complete in-app purchases

★★★★ Newbie

Sadly there is no cancel option to choose. 

Message 3 of 4 (1,742 Views)
Highlighted

Re: Unable to complete in-app purchases

Hero (Retired)

Well then you may have to bite the bullet and contact Customer Support. When setting up the case select "Technical support" as your Topic and select your Platform, then scroll down to the bottom of the page and hit Contact Us..


I am not a Customer Service Rep
I don't work for EA - they couldn't afford my brilliance
Neighbor lists currently full with waiting lists in all 3 of my towns.
Message 4 of 4 (1,733 Views)

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