[Investigation open] Unable to claim rewards Battlez

[duongbeo101]

i finish battlez in 1ST , but I don't have the rewards, WHYYYY??? , It alot of mint

[eieio_31310]

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@EA_Roger wrote:

Hey @Stevieboyford & @gravedigercba,

Sorry to hear about that, for your hard work for the week to go to waste is the last thing we want. We've seen a couple of reports on Reddit as well and we are currently looking into this. 

One user did confirm that he was able to claim his rewards by "spamming" their reward button 5-6 times, as bizarre as this workaround sounds, I'd recommend it. 

I'll get back to you as soon as we have more information on this.

Thanks for bearing with us. 

Roger.

Accepting as solution temporarily to give this reply more visibility. 

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This happened to me yesterday too and I followed your suggested method by spamming the rewards button, it eventually gave me my rewards.  That was for over an hour and half of battles with the reward...  lost count how many button presses I had made but guess it is more than 100 times.       Thanks

[EA_David]

@MuffinHirsch665 If you reach out on the support site, creating a live chat is your best option. Were you given that option when you created the ticket?

@eieio_31310 I'm curious, can you check if this keeps happening after the maintenance?

Thank you. 

[eieio_31310]

@EA_David  

Sure

[MuffinHirsch665]

I send my data with the pics on [edit: email address removed]

I dont get any ticketnumber, just a standard mail In context "we are working on it, blabla"

Greetings

Chris

[MAGICDAVESHROOM]

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@MuffinHirsch665wrote:

I dont get any ticketnumber, just a standard mail In context "we are working on it, blabla"

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I think they normally promise a response within 72 hours.

[BBnot8]

They replied quickly (less than 1h) but it was totally useless

"Thank you for contacting EA Help. My name is -- and I will assist you with your issue today.

I have reviewed your case thoroughly and realize that not getting -- would be disappointing for you. I'll do my best to figure out a solution for you.

There's a possibility that this might have happened due to technical issues; therefore, let's try to fix that. Please follow the below troubleshooting steps: 

*Make sure your device is up-to-date
*Make sure your app is up-to-date
*Restart the app Close background apps
*Powercycle your phone
*Clear your cache to check if you're synced properly
*Re-install app (If your game is linked with Facebook/Game Center/ Google Play)

For detailed steps refer the below link:

https://help.ea.com/en-in/help/mobile/troubleshooting-steps-for-ios-apps/

Please provide me the screenshot of the what you are seeing in the game. So, we can assist you further.

And please follow the below link to attach your screenshot into your case

https://help.ea.com/en-in/help/faq/how-to-attach-a-file-to-your-ea-help-ticket/

As i understand that you contacted us for reward -- so i helped with trouble Steps

I look forward to your reply.

Alternatively, you can also browse our extensive knowledge base online at http://help.ea.com.

Once again, thank you for contacting EA help."

How is it supposed to help me ?
The problem was obviously on EA side...

[BBnot8]

Well I replied and get a second answer. At last I have to recognize that they are quick to answer 
I was asked these things, so if you have a similar problem, maybe send them directly with your first email

Make and model of the device
Platform and OS details of the device
Country, State and City they played the game in
Player ID and Version Number of the game
Game Mode Affected/ Challenge Name:
Which league they were in.
What position within that league they finished.
Date of Incident:

I hope they will fix my issue and that will not happen again in 3 min 

[BBnot8]

It's happening again 

[eieio_31310]

@EA_David 

Exactly the same issue for me.