Help us improve Answers HQ! Take Survey No, Thanks

Re: Transfer Account

by RogueYumei
Reply

Original Post

Accepted Solution

Transfer Account

★★★★ Newbie

I played PVZ2 on my mom's phone for a long time and then my parents bought me a new iPad. Her phone was logged into her iCloud ID at the time but my new iPad uses my iCloud ID and so PVZ2 doesn't recognize my progress. I would like to transfer my progress from my mom's phone to my iPad and have not been able to do so. I have searched online for solutions but none of them work. I tried to log her phone and mined into Game Center with my ID but the sync didn't work. 

 

How do I do this?

Message 1 of 10 (330 Views)

Accepted Solution

Re: Transfer Account

★★★★ Newbie

I found the solution. I signed into my new iPad with my mom’s account but signed into Game Center with mine. Played the game for a day or so to allow it to sync with the online servers. Then I logged out of her iCloud account on the device and logged in with my iCloud ID. PVZ2 still retained all my progress. Thanks for the helpful ideas everybody!

View in thread

Message 7 of 10 (192 Views)

All Replies

Re: Transfer Account

★★★★ Pro

You can ask EA Help Center if they can transfer the profile to another ID but it is a long shot.

 

You can log into her icloud from your device...

Message 2 of 10 (315 Views)

Re: Transfer Account

[ Edited ]
★★★ Guide

@mnatureson  If you want to transfer it has to be the same iCloud account. Make sure her phone has PVZ2 iCloud sync enabled (in cloud settings from memory). Then once that's done, on your device, ask her to sign-in to your device and have the iCloud stuff sync across.

 

In terms of transferring across to a different account, not sure - it'll be an EA support question, but in the interim the above will have your progress transferred across.

Message 3 of 10 (293 Views)

Re: Transfer Account

★★ Pro

Always make sure you have an up to date screenshot of your player i.d. number in case it goes wrong and you need to restore your profiles from EA's backups.

You will find it at; Loading screen/ settings/ build version.

Message 4 of 10 (289 Views)

Re: Transfer Account

Community Manager

@mnatureson 

 

We have all the full details on how to transfer progress from one device to another. Like others mentioned though, you'll want to make sure your iCloud or Google account in order for this to happen. Your Player ID is important to write down in the event you need to contact our Live-Support team so they can pull up your account.

 

How to Transfer PvZ Progress to Another Device

https://answers.ea.com/t5/Plants-vs-Zombies-2/Account-amp-Mobile-Help-Look-here/m-p/7883871#M9093

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 5 of 10 (225 Views)

Re: Transfer Account

★ Pro

@mnatureson  

 

I agree with @RogueYumei

 

Transferring from your mom's account over to your account is not likely to be possible as if it were, then there will be many exploits opened.  (for example like selling your accounts to other players)

 

In short, I think you can either chose to start a new PVZ2 account for yourself or carry on using your mom's.

Message 6 of 10 (205 Views)

Re: Transfer Account

★★★★ Newbie

I found the solution. I signed into my new iPad with my mom’s account but signed into Game Center with mine. Played the game for a day or so to allow it to sync with the online servers. Then I logged out of her iCloud account on the device and logged in with my iCloud ID. PVZ2 still retained all my progress. Thanks for the helpful ideas everybody!

Message 7 of 10 (193 Views)

Re: Transfer Account

[ Edited ]
★ Pro

@mnatureson 

 

Thank you for letting us know the good news, I will make a note of this method just in case other IOS users are wanting to do the same.

Message 8 of 10 (184 Views)

Re: Transfer Account

★★★★ Pro

yes, tyvm for sharing your solution.

 

worthy or saving for a rainy day or a new device !

Message 9 of 10 (172 Views)
Highlighted

Re: Transfer Account

★★★ Guide
@mnatureson awesome! and if you see a little cloud on the title screen for Cloud Sync (if you register an EA account) you can force a manual sync to save your progress for further redundancy.
Message 10 of 10 (150 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help