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Re: Sapfling missing from Almanac although unlocked

by lawmfw
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Sapfling missing from Almanac although unlocked

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★★ Newbie

In the last blastberry vine season, I remember unlocking Sapfling from the store for 100 gems and even got to tried him out in some world levels after that. A few weeks after i had to delete the app so that I can focus on my tests but now after I redownloaded it he's not there anymore ? I got to try him again in some featured plants quest but he still did not appear in my almanac. Am I just doomed to lose him because I didn't bought him with real cash ?

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Re: Sapfling missing from Almanac although unlocked

★★★★★ Expert

@Nudgeone 

Sapfling shall be returned to you, tap HELP CENTER at the bottom of the page and fill out a missing content report.

You will have to give them your player id number and if you have proof you had him already, screenshot it and send it with your complaint.

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Re: Sapfling missing from Almanac although unlocked

★★ Newbie

how to proof that I have him if he's not even in my almanac lol

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Re: Sapfling missing from Almanac although unlocked

★★★★★ Expert

@Nudgeone 

I said IF you had proof, some players have screenshots of matches or of their almanac in case a plant disappears, which happens occasionally.

If you don't have any proof that you bought sapfling for gems you will just have to report him missing anyway.

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Re: Sapfling missing from Almanac although unlocked

★★★★★ Expert

I am now saving screenshots of seedium plant levels achieved as how iwll we ever prove when a plant is lost again ?

 

I have lost plants a few times and EA Help Center did eventually return the plants...

 

I have multiple profiles and that did help out a lot as the plant was in one but not the other ?

 

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