Hello, I recently had PvZ2 crash while I was playing Battlez and lost a streak I’d been building since November. I wasn’t even given the opportunity to pay gems to retain it.
Can an EA admin reset my account to what it was before it crashed?
Regrettably no, EA says that they can't restore a streak and it happens to an awful lot of players (tap on me too, if it's happened to you), if you complain all you'll get out of them is some gem compo.
There was a small chance of you restoring it yourself but you would have to have acted immediately.
In the useful links thread there is Rackman70's guide to restoring a streak.
In the hints and tips thread i have put some ways of reducing the chances of streak loss.
I'm sure you'll agree that pvz2, with it's many flaws is a great game and losing your streak is the most annoying thing that can happen to a player and should be EA's number one priority on their list of things to fix.
It's happened to me nine times, my last one was 1860ish (sob) 😭
Thanks for the answer and the suggested remedies! If there’s a path out of this, I’m very much interested in learning how to do that if it ever happens again.
Your answer is very much appreciated! But EA’s approach here is very disappointing.
Very disappointing, but it’s happened to me only 2x so far (which is why they should have a remedy). But since this one spanned multiple months and was my best streak so far it does make me less inclined to ever buy anything from PvZ2 because there’s no insurance. If the EA admins don’t care about players feeling jaded, I wonder what they do care about.
Very very disappointing that EA doesn’t seem to care about the player experience. Seems like a straightforward thing to fix/manage.
thanks again for the answer,
It was at least 559. See attached.
if you assume 3 minutes per win, that’s over 1600 minutes of play. That’s more than a day of someone’s life and a good deal of disciplined management of a gems budget on hand to always be able to retain it (which is supposed to the insurance) and they just don’t care.
Thanks, MAGICDAVESHROOM for pointing me to this link with a proposed remedy (but like you said, you have to act in the moment—which is a bit insane because you never know when PvZ2 might crash):
I’ll try it, but I’m on an iPhone. Will it work? Has anyone tested that?
I think it does, I'm on android but i think the writer is on ios.
It is also possible to save your streak if you have two devices with pvz2 installed, again the key thing is to reinstall it BEFORE it can update the backups.